Application Support Specialist

Title: Application Support Specialist (Remote)

Shift: 8:00 AM - 4:00 PM EST hours

Description:

Under close supervision, provides application support to internal users by applying analytical and technical problem-solving skills to triage user incident tickets

Experience with ticket systems (Remedy, ServiceNow, Jira) and knowledge bases required

Analyzes low to moderate complexity technical and business problems using general knowledge of industry, business operations, business products, business process, data, architecture, vendor integration, and application connectivity.

Provides end-user notices of real-time issues within the environment

Collaborates with more senior team members and other support teams to identify defects and user impact

Seeks to understand new functionality being implemented for monthly releases

Identifies opportunities for continuous improvement

Adheres to metric-driven objectives including time to resolve and number of closures per day

Participates daily in all required team and support group meetings

Mainframe, Guidewire Suites, NexThink, AppDynamics and/or Splunk experience a plus!

Experience:

1-3 year Insurance experience preferred