Company:
LanceSoft Inc
Location: Arlington
Closing Date: 24/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Title: Desktop Support/ Helpdesk Specialist
Location: Arlington, VA 22203
Duration: 09 Months
Work Hours: 8 am to 5 pm (Monday to Friday)
Pay: $25 per hour on W2.
Job Responsibilities
Provide technical support via phone, email, and in-person.
Troubleshoot and resolve hardware and software issues, including desktops, laptops, printers, and mobile devices.
Set up and configure in-person and virtual meetings.
Utilize ServiceNow ticketing system to log, track, and prioritize support requests.
Install, configure, and maintain various software.
Assist users with password resets, account set ups, and access permissions.
Collaborate with other IT teams to resolve complex issues.
Maintain documentation of procedures, configurations, and troubleshooting steps.
Stay up to date on the latest technological advances.
Requirements:
Relevant certifications, including Microsoft, Amazon, and CompTIA.
Proficiency with ServiceNow and similar ticketing systems.
Strong knowledge of Windows 10, Windows 11, Mac, Linux, and other operating systems.
Strong knowledge of mobile devices, including Android and Apple.
Strong knowledge of AV equipment, including projectors and mixers (this is a nice to have).
Excellent communication and customer service skills.
Ability to self-educate, using the internet, on technical scenarios that you have not experienced
Strong problem-solving and analytical skills.
Location: Arlington, VA 22203
Duration: 09 Months
Work Hours: 8 am to 5 pm (Monday to Friday)
Pay: $25 per hour on W2.
Job Responsibilities
Provide technical support via phone, email, and in-person.
Troubleshoot and resolve hardware and software issues, including desktops, laptops, printers, and mobile devices.
Set up and configure in-person and virtual meetings.
Utilize ServiceNow ticketing system to log, track, and prioritize support requests.
Install, configure, and maintain various software.
Assist users with password resets, account set ups, and access permissions.
Collaborate with other IT teams to resolve complex issues.
Maintain documentation of procedures, configurations, and troubleshooting steps.
Stay up to date on the latest technological advances.
Requirements:
Relevant certifications, including Microsoft, Amazon, and CompTIA.
Proficiency with ServiceNow and similar ticketing systems.
Strong knowledge of Windows 10, Windows 11, Mac, Linux, and other operating systems.
Strong knowledge of mobile devices, including Android and Apple.
Strong knowledge of AV equipment, including projectors and mixers (this is a nice to have).
Excellent communication and customer service skills.
Ability to self-educate, using the internet, on technical scenarios that you have not experienced
Strong problem-solving and analytical skills.
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