Company:
NETZSCH United States
Location: Exton
Closing Date: 17/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Job Description
NETZSCH Premier Technologies, LLC is looking for a highly technical, self-motivated person to work as Inside Technical Support. This position uses technical knowledge about NETZSCH equipment to provide support to sales, after sales and customers. Specific duties include, but are not limited to:
Troubleshoot situations for all applications of NETZSCH equipment, over the phone, via email, or out in the field. Potentially having to repair or disassemble equipment in the field.
Support field service technicians with documents and knowledge to ensure they can perform their duties in a timely and efficient manner.
Manage in house customer repair program with customers and NETZSCH team.
Assist or manage high complexity problems of customer’s equipment.
Document work in Salesforce.
Support spare parts, customers, service and sales with part identification.
Provide and prepare verbal and written quotations for service and, as needed, quote parts that are required to address any issue or needed for a service.
Provide technical documents needed by customer for all aftermarket requests.
Other duties may be assigned
NETZSCH Premier Technologies, LLC is looking for a highly technical, self-motivated person to work as Inside Technical Support. This position uses technical knowledge about NETZSCH equipment to provide support to sales, after sales and customers. Specific duties include, but are not limited to:
Troubleshoot situations for all applications of NETZSCH equipment, over the phone, via email, or out in the field. Potentially having to repair or disassemble equipment in the field.
Support field service technicians with documents and knowledge to ensure they can perform their duties in a timely and efficient manner.
Manage in house customer repair program with customers and NETZSCH team.
Assist or manage high complexity problems of customer’s equipment.
Document work in Salesforce.
Support spare parts, customers, service and sales with part identification.
Provide and prepare verbal and written quotations for service and, as needed, quote parts that are required to address any issue or needed for a service.
Provide technical documents needed by customer for all aftermarket requests.
Other duties may be assigned
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