Company:
Press Ganey
Location: Chicago
Closing Date: 19/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Job Description
The Product Configuration Specialist is responsible for facilitating a positive experience for clients by ensuring accounts are properly set up and continue to work as expected throughout their lifecycle through the consumerism division.?This person will be responsible for the QA & QC various processes in support of client operations process stability.
This person will work alongside the other members of the Product Configuration team?to ensure optimal client configuration is?established and maintained throughout the lifecycle,?as well as proactively monitoring the stability of process that support the client success.??
The role requires the ability to?prioritize?different work streams, queue management,?quality?control, process improvement, API configuration setup, and data handling experience. The ideal candidate would be driven by a strong passion to help and collaborate beyond the team’s boundaries going the extra mile to solve problems.
Duties & Responsibilities: ?
Setting up API Configuration, data transfer between systems and endpoint
Collaborate with other teams to provide configuration support and implementation of new accounts
Act as the central point of contact for status, requirements change control, and issue resolution for assigned projects
Engage actively with teams to ensure migration activities are being completed on time and system implementations maintain quality and accuracy of information
Monitor and audit client account listings and profiles for accuracy by ensuring accounts are properly set up and continue to work as expected
Account Configuration: Provisioning, and activating features for new accounts
Account maintenance by conducting configuration consistency checks, updating configuration, and or deactivation of users or account features
Consumerism Product User Account Creation
Task QA: conducting ongoing QA to ensure process stability of the Research & Production team?
Data Standardization: formatting and cleaning of client data to facilitate implementation and initial bulk upload ?
Assisting the implementation team by coordinating and controlling the quality of backend configuration tasks performed across the operations team
Perform GMB configuration audits
Actively participate in POD meetings and collaborate with the Client Facing team to improve product and processes
Ensuring process documentations are up to date Ad-Hoc projects determined by management
What does it mean to meet expectations in this role:?
Provisioning accounts and setting up features with minimal errors
Understanding operation processes
Good communication skills to collaborate with different stakeholders
Completing tasks in a timely manner
What does it mean to excel in this role:?
Independently prioritizing task assignment
Proactively communicating and raising issues with QA/QC audits
Refining Operation processes for improvement
Provisioning and setting up features with no errors
The Product Configuration Specialist is responsible for facilitating a positive experience for clients by ensuring accounts are properly set up and continue to work as expected throughout their lifecycle through the consumerism division.?This person will be responsible for the QA & QC various processes in support of client operations process stability.
This person will work alongside the other members of the Product Configuration team?to ensure optimal client configuration is?established and maintained throughout the lifecycle,?as well as proactively monitoring the stability of process that support the client success.??
The role requires the ability to?prioritize?different work streams, queue management,?quality?control, process improvement, API configuration setup, and data handling experience. The ideal candidate would be driven by a strong passion to help and collaborate beyond the team’s boundaries going the extra mile to solve problems.
Duties & Responsibilities: ?
Setting up API Configuration, data transfer between systems and endpoint
Collaborate with other teams to provide configuration support and implementation of new accounts
Act as the central point of contact for status, requirements change control, and issue resolution for assigned projects
Engage actively with teams to ensure migration activities are being completed on time and system implementations maintain quality and accuracy of information
Monitor and audit client account listings and profiles for accuracy by ensuring accounts are properly set up and continue to work as expected
Account Configuration: Provisioning, and activating features for new accounts
Account maintenance by conducting configuration consistency checks, updating configuration, and or deactivation of users or account features
Consumerism Product User Account Creation
Task QA: conducting ongoing QA to ensure process stability of the Research & Production team?
Data Standardization: formatting and cleaning of client data to facilitate implementation and initial bulk upload ?
Assisting the implementation team by coordinating and controlling the quality of backend configuration tasks performed across the operations team
Perform GMB configuration audits
Actively participate in POD meetings and collaborate with the Client Facing team to improve product and processes
Ensuring process documentations are up to date Ad-Hoc projects determined by management
What does it mean to meet expectations in this role:?
Provisioning accounts and setting up features with minimal errors
Understanding operation processes
Good communication skills to collaborate with different stakeholders
Completing tasks in a timely manner
What does it mean to excel in this role:?
Independently prioritizing task assignment
Proactively communicating and raising issues with QA/QC audits
Refining Operation processes for improvement
Provisioning and setting up features with no errors
Share this job