Company:
UnityPoint Health
Location: West Des Moines
Closing Date: 26/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Overview:
We're seeking an IT Technical Support Specialist to join our team! As a member of the Client Device Support (CDS) team, the IT Technical Support Specialist - Intern provides limited technical support and other administrative duties, as directed by the IT Technical Support Specialists and their supervisors. This position is intended for individuals pursuing education in Information Technology careers and can be used to complete internship or other work-study requirements.
Location: Onsite Des Moines, Iowa.
Flexible with school schedule. Typical work schedule averages 16 to 20 hours per week, with ability to increase during breaks as business needs arise.
Commitment to our Team – For the third consecutive year, we're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare for our commitment to our team members.
Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.
Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.
Visit to hear more from our team members about why UnityPoint Health is a great place to work.
Responsibilities:
What You'll Do:
Performs quarterly end of lease activities as assigned.
Assists on local and enterprise IT projects.
Works collaboratively and closely with local CDS team members to ensure customer satisfaction needs are accomplished in acceptable timeframes.
Performs necessary system upgrades, repairs and maintenance on computer systems and peripherals.
Installs, integrates, and configures new computer systems.
Utilizes problem tracking system and procedures utilized by IT, and communicates needed changes to the system administrator.
Works collaboratively and closely with Regional Service Manager, customers, other IT team members to ensure customer satisfaction needs are accomplished in acceptable timeframes.
As directed, interacts with customers to ensure hardware and software needs are met in acceptable timeframes.
Qualifications:
What You'll Do:
Education:
High School Diploma or GED and enrollment in post-secondary education towards a degree in Information Technology or related field.
Experience:
Requires experience with personal computers.
License(s)/Certification(s):
Valid driver’s license when driving any vehicle for work-related reasons.
Knowledge/Skills/Abilities:
Basic knowledge of computer systems and software
Requires strong oral and written communications skills to effectively work with all levels of management throughout the UnityPoint Health, its subsidiaries and affiliates.
Must have basic telephone and typing skills
Ability to work as a team member, creating and maintaining effective working relationships
Ability to understand and apply guidelines, policies and procedures.
We're seeking an IT Technical Support Specialist to join our team! As a member of the Client Device Support (CDS) team, the IT Technical Support Specialist - Intern provides limited technical support and other administrative duties, as directed by the IT Technical Support Specialists and their supervisors. This position is intended for individuals pursuing education in Information Technology careers and can be used to complete internship or other work-study requirements.
Location: Onsite Des Moines, Iowa.
Flexible with school schedule. Typical work schedule averages 16 to 20 hours per week, with ability to increase during breaks as business needs arise.
Commitment to our Team – For the third consecutive year, we're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare for our commitment to our team members.
Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.
Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.
Visit to hear more from our team members about why UnityPoint Health is a great place to work.
Responsibilities:
What You'll Do:
Performs quarterly end of lease activities as assigned.
Assists on local and enterprise IT projects.
Works collaboratively and closely with local CDS team members to ensure customer satisfaction needs are accomplished in acceptable timeframes.
Performs necessary system upgrades, repairs and maintenance on computer systems and peripherals.
Installs, integrates, and configures new computer systems.
Utilizes problem tracking system and procedures utilized by IT, and communicates needed changes to the system administrator.
Works collaboratively and closely with Regional Service Manager, customers, other IT team members to ensure customer satisfaction needs are accomplished in acceptable timeframes.
As directed, interacts with customers to ensure hardware and software needs are met in acceptable timeframes.
Qualifications:
What You'll Do:
Education:
High School Diploma or GED and enrollment in post-secondary education towards a degree in Information Technology or related field.
Experience:
Requires experience with personal computers.
License(s)/Certification(s):
Valid driver’s license when driving any vehicle for work-related reasons.
Knowledge/Skills/Abilities:
Basic knowledge of computer systems and software
Requires strong oral and written communications skills to effectively work with all levels of management throughout the UnityPoint Health, its subsidiaries and affiliates.
Must have basic telephone and typing skills
Ability to work as a team member, creating and maintaining effective working relationships
Ability to understand and apply guidelines, policies and procedures.
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