IT Support Analyst, Associate|6993 IT Support Analyst, Associate|6993

Job: IT Support Analyst

Duration: 6 Months

Location: 5535 Morehouse Dr. San Diego, CA 92121

Work Days: Mon-Fri

Shift Time: 8:00-5:00

Top 5 Required Skills

1. Customer Service

2. Communication

3. Operating Systems Knowledge (Microsoft Windows, Mac, Linux)

4. Hardware Deployment and Configuration (Desktop, Laptop, Mobility, Printers)

5. Networking Configuration and Management

Technologies

• Microsoft Windows

• Microsoft Active Directory

• Microsoft SCCM/MECM

• Linux

• Mac

Keywords

• CompTIA A+, Microsoft, Windows, Apple, Mac, Linux, IoS, Android, Active Directory, Laptop, Desktop, Printer, Networking, PowerShell, Bash Batch, Imaging, Break/Fix, Troubleshooting, Customer Service

Education Requirement

• High School Diploma or equivalent.

Required Years of Experience

• 1+ Years of relevant IT experience

Driving Requirements

• Are there driving responsibilities no matter how minimal with this role? yes

• (If Yes)How many hours per week? <4

Job Description Overview

Provides technical assistance to computer users. Answers questions or resolves computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

• Follows standard operating procedures.

• Supports troubleshooting efforts to identify routine problems.

• Provides first level support to resolve problems with products, applications, and devices.

• Supports documentation of details of incidents, status of service requests, and resolutions, and follows escalation procedures.

• Assists with processing incoming requests.

• Adapts to minor changes and setbacks in order to manage pressure and meet deadlines.

• Supports efforts to meet key performance indicators (e.g., performance, availability, capacity).

• Seeks out learning opportunities and feedback to increase own knowledge and skill using internal training resources.

• Contributes to the knowledge repository for routine technical support.

• Escalates routine problems as necessary to appropriate resource (e.g., support team, vendor).

• Completes routine technical tasks assigned by more senior personnel.

• Manages minor distractions, prioritizes tasks, and deals with setbacks in a timely manner with assistance from more senior personnel.

Comments for Suppliers

• Rounds of interviews to be expected: 1-2

• Interview Method: Phone Screening, Management Interview / Technical Panel