IT Operations Project Manager - Crystal City, VA

IT Operations Project Manager

 

Who is Epsilon:

Epsilon is an IT Services company that was founded in 2009 and has become an established leader in providing Information Technology services to both Federal Government and Commercial businesses across the United States. Epsilon is known for its solution-focused and innovative approach, aligning technology systems, tools, and processes with the missions and objectives of its customers.

 

Epsilon’s headquarters are in Weaverville, NC with other corporate offices in Greenville, SC, Crystal City, VA, and Denver, CO. We have employees in 30+ States across the U.S.

 

Why work for Epsilon:

In joining Epsilon’s team, you will have the opportunity to contribute to Epsilon’s business and customer initiatives, as well as influence our brand culture through people interaction and technology advancements.

Epsilon invests in our employees by promoting from within and enabling employees to elevate their knowledge and skill set in their profession by allocating $3,000 annually in Professional Development funds.  We also offer competitive pay, comprehensive benefits through one of the largest national carriers, Paid Time Off (PTO) that increases with tenure and has a generous rollover, 11 company paid Holidays, and 401(k) with immediate contribution.

 

Where you’ll work:

You will work onsite in Crystal City, VA initially and then transition to onsite in Manassas, VA within the first year.  

An average day:

As IT Operations Project Manager, you will be responsible for coordinating and managing IT and operational projects in collaboration with Program Managers. This role involves developing comprehensive project plans, coordinating resources and performing other administrative and programmatic tasks. In addition to traditional project management duties, you will oversee IT systems integration, maintenance, and operational support initiatives. The role also involves directing individuals or teams in the execution of IT-specific project tasks, ensuring the timely and successful delivery of technical and operational objectives. Regular interaction with Senior Managers, Customers, and internal IT teams is required to ensure the successful execution of IT projects, adherence to schedules, and management of project budgets. Additionally, in this position you will:

Coordinate IT operations across multiple locations, ensuring that system performance, maintenance, and support align with project timelines and customer requirements.

Oversee the integration of new IT systems, tools, and technologies, ensuring minimal disruption to ongoing operations and adherence to best practices.

Facilitate cross-functional collaboration between IT teams and project stakeholders to ensure successful deployment and continuous support of operational systems.

Provide high-level administrative support to the Program Manager(s). 

Serve as a liaison between team members, the Program Manager, and Customer project managers.

Support the recruiting and hiring processes (review candidate resumes, coordinate interviews, etc.).

Assist with processing and tracking candidates through the Epsilon and government background check processes.

Responsible for the creation and tracking of project deliverables, documentation, and compliance requirements.

Responsible for the development of requirements for their project(s), and adherence to those requirements throughout project execution and delivery.

Responsible for the creation of, and adherence to, project budget and schedules.

Responsible for identification, documentation, management, and escalation of all project risks, issues, and opportunities.

Assist with the creation and tracking of program deliverables, documentation, and compliance requirements.

Create and maintain comprehensive project documentation, plans, and reports.

Act as the point of contact and communicate project status to all participants.

Basic Qualifications:

Bachelor’s degree and three (3) years of experience in a project coordinator or project management role, or equivalent combination of education and experience. 

Superior oral and written communication skills.

Highly detail-oriented with excellent follow-through, prioritization, and time management skills.

Exceptional customer service and interpersonal skills.

Proficiency with both Agile and Waterfall project management methodologies.

Proficiency with project management toolsets (MS Project, Jira, Azure DevOps, etc.).

Experience managing IT operations projects, including system implementations, upgrades, and performance optimization in a dynamic enterprise environment.

Familiarity with IT service management (ITSM) frameworks (e.g., ITIL) and their application within project management.

Proven ability to manage multiple IT operations projects simultaneously while maintaining alignment with organizational goals and compliance standards.

Project Management Professional (PMP) certification desired.

Other Requirements:

Must hold a DoD Security Clearance, if required for the projects/programs being managed.

Must be able to travel to various Company locations and/or Customer sites across the United States for meetings and onsite visits, as needed by the Company/Customer.

Expected out of area travel: 25-50%.

Physical Demands and Working Conditions:

Listed below are the physical or mental requirements necessary for the job's performance. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions:

Prolonged periods of computer desk work.

Dexterity of hands and fingers to operate a computer keyboard and other computer components.

Speaking and hearing are sufficient to converse and understand conversations, both in-person, telephone, and virtual meetings.

The cognitive skills needed to complete tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for decision-making, problem-solving, and comprehending.

Ability to learn new tasks, remember processes, maintain focus, complete tasks independently, make timely decisions in the context of a workflow, and the ability to communicate with managers and co-workers.

Mental aptitude to respond appropriately in high-pressure situations or deadline-driven environments.

Maintain a professional emotional response when working with others.

Connect directly with your dedicated recruiter, Jessica, on Epsilon’s careers page.

 

 

 Epsilon is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. EEO/AA: Minorities/Females/Disabled/Vets.

Please click  to review your rights under EEO policy. 

If you are an individual with a disability and need special assistance or reasonable accommodation in applying for employment with Epsilon, Inc., please contact our Recruiting department by phone (phone number removed) or by email .

 

 

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