IS Systems Analyst II- IS Applications

Overview:
The Systems Analyst II is responsible for analyzing business needs, defining requirements, developing solutions, implementing systems, and managing and supporting installed applications in support of assigned Information Systems areas and customers. The Systems Analyst II serves as a customer liaison for assigned business areas to assist customers with all areas of IS support.

Why Nationwide Children's Hospital?:
The moment you walk through our doors, you feel it. When you meet our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it. Welcome to Nationwide Children’s Hospital, Where Passion Meets Purpose.

 

Here, Diversity, Equity and Inclusion are integrated into our core values and practices. We are passionate about building, sustaining and evolving an inclusive and equitable environment. We are seeking individuals who live these values and want to share their experiences and efforts in support of our collective mission.

 

We’re 16,000 strong. And it takes every one of us to improve the lives of the kids we care for, and the kids around the world we’ll never meet. Kids who live healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere.

 

Ask anyone with a Nationwide Children’s badge what they do for a living. They’ll tell you it’s More Than a Job. It’s a calling. It’s a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere.

 

Nationwide Children’s Hospital. A Place to Be Proud.

Responsibilities:
System Analysis and Support

Plan, design, develop, test, implement, and support ERP system to meet assigned organizational needs.

Provide customer service to define business needs and translate those needs into system functionality requirements.

Provide system configurations as required.

Develop and implement data queries, integrations, and reports as needed.

Create and maintains high quality system, report, and interface test scripts.

Develop system documentation as required.

Provide troubleshooting, problem analysis, debugging, and resolution of assigned issues.

Performs other duties as assigned.

IS Operational Support

Utilize IS Operational support systems to include Service Desk, Change Control, Problem Management, source and version control, and other systems as required.

Build and maintain vendor relationships to ensure products meet the business needs and objectives of the Hospital.

Work to minimize systems outages and the effects of outages on Hospital users by scheduling needed outages to provide minimal disruption of service to users, proactively monitor and analyze system performance to detect and resolve production system issues and perform stringent system testing before implementing solutions.

Project Management

Knowledgeable of the Nationwide Children’s Hospital IS Project Management Office (PMO) methodologies to include familiarity with defined project phases and project deliverables.

Work closely with the PMO for planning and status reporting.

Information Assurance

Knowledgeable of and adheres to Nationwide Children’s Hospital policies, processes, procedures, standards, and guidelines governing privacy, security, and disaster recovery/business continuity.

Actively protects sensitive, classified, and confidential information.

Use and accesses systems and information only for authorized purposes and in accordance with security procedures and guidelines to perform job duties as assigned.

Follow established procedures to conduct reviews and audits of systems and information for assigned areas of responsibility.

Maintain systems to keep information and resources secure and safe from known vulnerabilities to include updating applications and systems with security patches and code updates, applying appropriate virus protection, and testing changes before placing into production environments.

Teamwork, Collaboration, and Professionalism

Work with other IS staff in functional or cross-functional teams to meet goals, objectives, and responsibilities.

Maintain a professional demeanor in conducting job duties and accepts accountability for their performance.

Foster a team atmosphere within IS and other Hospital departments by interacting with others in an honest and straightforward manner, listening to and valuing the opinions and ideas of others, sharing knowledge, and helping others to accomplish goals.

Develops and maintains technical and professional skill levels.

Qualifications:
KNOWLEDGE , SKILLS AND ABILITIES REQUIRED

At least 5 years experience providing systems analysis support required.

Experience in health care environments preferred.

Bachelor Degree in related Computer Science areas or equivalent experience required.

Exceptional interpersonal, presentation, and communication skills required to interact effectively with all levels of medical staff, management, research and staff.

Project management skills required with a minimum of 2 years project management experience.

Strong skills in use of PC desktop applications such as MS Word, Excel, PowerPoint, and Project.

Ability to work flexible schedules to meet job requirements; requires occasional after-hours support and overnight travel.

 

MINIMUM PHYSICAL REQUIREMENTS

Position requires ability to talk, listen and type.

Position requires the ability to interact effectively with customers and information systems personnel across the organization.

 

The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individual so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision.

 

EOE/M/F/Disability/Vet