Senior Manager, IT - BRIM/FICA - Bill to Cash

Job Description

We are looking for a Senior Manager, IT - BRIM/FICA - Bill to Cash to join our growing team! In this role, you will be responsible for leading and managing the implementation of applications and solutions to support the Payments/CFS processes for Brightspeed. You will have a deep understanding of Payment, Credit, Collections, Disputes and Cash applications processes along with strong experience in SAP BRIM and FICA/FSCM modules. You will be passionate about inspiring and leading teams directly and indirectly reporting to her/him and delivering exceptional user experiences and able to drive innovation through the development of cutting-edge applications.

As a Senior Manager, IT - BRIM/FICA - Bill to Cash, your duties and responsibilities will include:

Develop, implement and support innovative applications and solutions to support the bill to cash process (Payments, Credit, Collections, Disputes and write-offs) using SAP technologies including SAP BRIM, FICA and FSCM

Ability to deliver multiple parallel projects across business segments (MM, SMB, EW) in support of rapid product launches

Collaborate and build influential relationships with Business users, Implementation/Technology partners and Cross functional Teams onshore/offshore to deliver planned business outcomes

Establish yourself as a techno functional trusted expert providing deep data driven insights all the way up to the C-level

Plan and manage budget for delivery of new projects and maintenance/run

Develop and maintain a roadmap for the development of CFS applications and manage the impacts across the enterprise application fabric, cohesively, to meet the company's strategic goals and objectives

Be hands-on and dig deeper into designs and engage with internal and external team members to solve some of the tough problems as they arise

Stay up-to-date with emerging trends and technologies in the telecommunications industry and apply this knowledge to improve the business outcome

Manage the entire Agile software development life cycle (SDLC) including development, testing, deployment, and maintenance from Payments/CFS systems perspective

Manage multiple delivery teams consisting of architects, PMs, developers, testers in a matrix/virtual format for optimal organization and high-quality deliverables

Ensure operational excellence and be data driven by developing, monitoring and reporting critical KPIs around application health, availability, business metrics (touch-free payments, contact center customer issues related to bill-to-cash, reconciliations, fallouts, issue resolution cycle times, etc.)

Ensure compliance with industry best practices, security protocols, regulatory requirements, and internal controls

Offer strategic guidance and leadership to cross-functional teams in the IT organization that impact or are impacted by Payment/CFS applications

Work in a fast-paced, ambiguous environment, delivering results quickly and iteratively

Hire, grow and mentor diverse technical team to build expertise and succession in a 100% remote setting