Company:
Wilson Sporting Goods Co.
Location: Chicago
Closing Date: 04/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Overview:
Network Systems Analyst - Chicago, Hybrid
At Wilson, we are here to empower every human to live like an athlete. Passion. Creativity. Integrity. Teamwork. Ambition. Innovation. These are the qualities that have made Wilson Sporting Goods Co. the number one sports equipment brand in the world. We come together to win, grow, and celebrate. We all play for Team Wilson. We all have a role to play within our organization and are working towards the same goal. One team, one dream.
We believe that being an athlete isn’t something you do, it’s who you are. It’s a universal code of conduct, a way of seeing the world and how you show up every day. We seek out diverse voices and welcome all perspectives. Our team is composed of individuals with unique backgrounds, points of view and experiences. These perspectives create a rich and diverse culture in which we learn from one another through empathy and inclusion.
Evolving the sports world and being the best partner for players, athletes, and our community is no small task. We are continually looking to add enthusiastic, ambitious, team-first individuals who desire to make a difference —and who love to help others win. Together, we will create a better world through sport. Join us.
What You'll Do:
We are currently seeking a Network Systems Analyst who will be responsible for supporting the enterprise network. This hybrid role is responsible for resolving network system issues of medium to high complexity. As a primary point of contact for our internal customers, the Network Systems Analyst is expected to triage and resolve a multitude of different primary systems and networking needs (switches, routers, sd-wan technology, and general network administration), incorporating best IT practices and excellent customer service until a resolution is met. The Network Systems Analyst will also be a mentor to the Technical Support Analysts on the team.
Specific responsibilities include, but are not limited to:
Configure Cisco Network switches; Layer 2 and 3 switching and routing
Configure and support wireless access points, Aruba and Cisco
Vulnerability remediation: Perform IOS and software updates on network equipment as needed
Respond to network issues as directed by manager
Responsible for daily monitoring of OTRS trouble ticket queue, responding according to IT Service Level Agreement
Provide support on telephony and network related applications
Responsible for making basic device configuration changes and working with end users to troubleshoot network and security related issues
Answer inbound calls and emails from technical peers (Network Administrators/Application Owners), respond to requests, and create/update tickets for all work
Meet service level agreements related to change processing and incident resolution
Remotely access managed devices via in-band and out of band connections
Retain ownership of escalated issues and work to resolution
Work closely with peers to identify gaps and areas of improvement in training
Demonstrate excellent communication and client care skills by documenting all activities within our client delivery system and communicating with the client in a timely manner
Plan for and support the data network and the interface to wide area network
Physical copper and fiber cabling
Manage and/or participate in any additional projects, assignments, or initiatives as assigned
Zscaler Private Access & Internet Security project work and support
What We're Looking For :
This role requires a Bachelor's Degree in Computer Science, Management Information Systems, or a related field. We are seeking candidates with 2+ years’ experience in a network environment and knowledge of PC networks and LAN/WAN infrastructure. Additional experience may be considered in lieu of a degree.
Other qualifications include:
CCNA certification a plus
VMware training or certification
Networking expertise and understanding of the OSI model, including routing principles and networking fundamentals, well known protocols and services, ARP/NAT, and command line interfaces
Basic understanding of other IT-related functions
Solid communications and interpersonal skills
Must demonstrate the ability to prioritize and problem solve
Ability to work effectively with both internal teams and external customers and vendors
Weekend and/or evening availability as needed
Ability to lift up to 50lbs as needed, with or without reasonable accommodation
What We’ll Provide
We offer an innovative, inclusive, and people-first environment with competitive benefits and perks, including:
Paid time off for part- and full-time employees
Education reimbursement
Medical, dental and vision
Pre-tax transit discounts
401(k) with company match
Life insurance
Paid parental leave
Professional development opportunities
Volunteering programs
Team-building outings
Discounts on Wilson and Amer Sports products
Wilson Sporting Goods Co. is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other legally protected characteristics.
Network Systems Analyst - Chicago, Hybrid
At Wilson, we are here to empower every human to live like an athlete. Passion. Creativity. Integrity. Teamwork. Ambition. Innovation. These are the qualities that have made Wilson Sporting Goods Co. the number one sports equipment brand in the world. We come together to win, grow, and celebrate. We all play for Team Wilson. We all have a role to play within our organization and are working towards the same goal. One team, one dream.
We believe that being an athlete isn’t something you do, it’s who you are. It’s a universal code of conduct, a way of seeing the world and how you show up every day. We seek out diverse voices and welcome all perspectives. Our team is composed of individuals with unique backgrounds, points of view and experiences. These perspectives create a rich and diverse culture in which we learn from one another through empathy and inclusion.
Evolving the sports world and being the best partner for players, athletes, and our community is no small task. We are continually looking to add enthusiastic, ambitious, team-first individuals who desire to make a difference —and who love to help others win. Together, we will create a better world through sport. Join us.
What You'll Do:
We are currently seeking a Network Systems Analyst who will be responsible for supporting the enterprise network. This hybrid role is responsible for resolving network system issues of medium to high complexity. As a primary point of contact for our internal customers, the Network Systems Analyst is expected to triage and resolve a multitude of different primary systems and networking needs (switches, routers, sd-wan technology, and general network administration), incorporating best IT practices and excellent customer service until a resolution is met. The Network Systems Analyst will also be a mentor to the Technical Support Analysts on the team.
Specific responsibilities include, but are not limited to:
Configure Cisco Network switches; Layer 2 and 3 switching and routing
Configure and support wireless access points, Aruba and Cisco
Vulnerability remediation: Perform IOS and software updates on network equipment as needed
Respond to network issues as directed by manager
Responsible for daily monitoring of OTRS trouble ticket queue, responding according to IT Service Level Agreement
Provide support on telephony and network related applications
Responsible for making basic device configuration changes and working with end users to troubleshoot network and security related issues
Answer inbound calls and emails from technical peers (Network Administrators/Application Owners), respond to requests, and create/update tickets for all work
Meet service level agreements related to change processing and incident resolution
Remotely access managed devices via in-band and out of band connections
Retain ownership of escalated issues and work to resolution
Work closely with peers to identify gaps and areas of improvement in training
Demonstrate excellent communication and client care skills by documenting all activities within our client delivery system and communicating with the client in a timely manner
Plan for and support the data network and the interface to wide area network
Physical copper and fiber cabling
Manage and/or participate in any additional projects, assignments, or initiatives as assigned
Zscaler Private Access & Internet Security project work and support
What We're Looking For :
This role requires a Bachelor's Degree in Computer Science, Management Information Systems, or a related field. We are seeking candidates with 2+ years’ experience in a network environment and knowledge of PC networks and LAN/WAN infrastructure. Additional experience may be considered in lieu of a degree.
Other qualifications include:
CCNA certification a plus
VMware training or certification
Networking expertise and understanding of the OSI model, including routing principles and networking fundamentals, well known protocols and services, ARP/NAT, and command line interfaces
Basic understanding of other IT-related functions
Solid communications and interpersonal skills
Must demonstrate the ability to prioritize and problem solve
Ability to work effectively with both internal teams and external customers and vendors
Weekend and/or evening availability as needed
Ability to lift up to 50lbs as needed, with or without reasonable accommodation
What We’ll Provide
We offer an innovative, inclusive, and people-first environment with competitive benefits and perks, including:
Paid time off for part- and full-time employees
Education reimbursement
Medical, dental and vision
Pre-tax transit discounts
401(k) with company match
Life insurance
Paid parental leave
Professional development opportunities
Volunteering programs
Team-building outings
Discounts on Wilson and Amer Sports products
Wilson Sporting Goods Co. is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other legally protected characteristics.
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