Company:
HireRight
Location: Tulsa
Closing Date: 25/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
About HireRight:
HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.
This is a hybrid position that will require training at and occasional working from the Tulsa, Oklahoma office.
Overview:
To be responsible for processing the onboarding requests for new customers, as well as performing maintenance tasks for existing customers. To be accountable to ensure proper processes and procedures are followed in accordance with HireRight legal, contracts, and compliance procedures any time an account is created or updated.
Responsibilities:
Responsibilities:
Perform set up and maintain customer accounts.
Partner with Internal departments and customers as needed regarding account setup requirements and to seek assistance or support as necessary.
Accountable for the account setup processes and regularly contribute to program improvements.
Troubleshoot setup errors and implement a solution.
Meet expected SLAs as determined by management and manage all assigned cases to timely completion.
Identify potential pitfalls and develop a solution to avoid impact to customers and proactively address/correct these issues.
Provide superior customer service to both internal and external customers.
Lead or participate in small special projects and provide input, analyze data, and perform needed tasks.
Qualifications:
Experience:
High level experience in using HireRight Systems would be desirable
Minimum of two years related experience preferred
Knowledge & Skill:
Entry level for more complex support and administrative functions.
Applies generally straightforward methods or procedures.
Requires good knowledge, experience, and skill of standardized rules, procedures or operations on a variety of activities requiring training and experience.
Is expected to work through typical or moderately complex problems but may require occasional guidance or direction.
May require specialized skills in administrative or technical field
Education
College degree preferred
High School or equivalent required
What do we offer:
HireRight offers a competitive benefit package which includes:
Medical
Dental
Vision
Paid Life/AD&D Insurance
Voluntary Life Insurance
Short & Long Term Disability
Flexible Spending Accounts
401K
Generous Vacation and Sick Program
10 Paid Holidays
Education Assistance Program
Business Casual Attire
Generous Referral Program
Employee Discounts and Rewards
And much more!
*All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.
HireRight, LLC is an Equal Opportunity Employer
Minorities / Females / Veterans / Disabilities
HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee
This job description in no way states or implies that these are the only duties to be performed by a team member’s occupying this position. Team members may be required to perform other related duties as assigned, to ensure workload coverage. Team members are required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. This job description does not constitute an employment agreement between the employer and team member and is subject to change by the employer as the organizational needs and requirements of the job change. This job description is subject to change at any time.
HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.
This is a hybrid position that will require training at and occasional working from the Tulsa, Oklahoma office.
Overview:
To be responsible for processing the onboarding requests for new customers, as well as performing maintenance tasks for existing customers. To be accountable to ensure proper processes and procedures are followed in accordance with HireRight legal, contracts, and compliance procedures any time an account is created or updated.
Responsibilities:
Responsibilities:
Perform set up and maintain customer accounts.
Partner with Internal departments and customers as needed regarding account setup requirements and to seek assistance or support as necessary.
Accountable for the account setup processes and regularly contribute to program improvements.
Troubleshoot setup errors and implement a solution.
Meet expected SLAs as determined by management and manage all assigned cases to timely completion.
Identify potential pitfalls and develop a solution to avoid impact to customers and proactively address/correct these issues.
Provide superior customer service to both internal and external customers.
Lead or participate in small special projects and provide input, analyze data, and perform needed tasks.
Qualifications:
Experience:
High level experience in using HireRight Systems would be desirable
Minimum of two years related experience preferred
Knowledge & Skill:
Entry level for more complex support and administrative functions.
Applies generally straightforward methods or procedures.
Requires good knowledge, experience, and skill of standardized rules, procedures or operations on a variety of activities requiring training and experience.
Is expected to work through typical or moderately complex problems but may require occasional guidance or direction.
May require specialized skills in administrative or technical field
Education
College degree preferred
High School or equivalent required
What do we offer:
HireRight offers a competitive benefit package which includes:
Medical
Dental
Vision
Paid Life/AD&D Insurance
Voluntary Life Insurance
Short & Long Term Disability
Flexible Spending Accounts
401K
Generous Vacation and Sick Program
10 Paid Holidays
Education Assistance Program
Business Casual Attire
Generous Referral Program
Employee Discounts and Rewards
And much more!
*All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.
HireRight, LLC is an Equal Opportunity Employer
Minorities / Females / Veterans / Disabilities
HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee
This job description in no way states or implies that these are the only duties to be performed by a team member’s occupying this position. Team members may be required to perform other related duties as assigned, to ensure workload coverage. Team members are required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. This job description does not constitute an employment agreement between the employer and team member and is subject to change by the employer as the organizational needs and requirements of the job change. This job description is subject to change at any time.
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