Technical Support Specialist

Company:  L2T
Location: Herndon
Closing Date: 03/08/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Overview:
L2T, LLC is a fast-growing, high-tech company based out of Northern Virginia. We invest in the future, and we want to invest in you. We will take your technical passion and offer you growth opportunities through leadership, training, conferences, and mentorship that only comes from working with a group of passionate, like-minded individuals. Join our team and help us deliver the stable and secure communication solutions that allow our customers to succeed.

Responsibilities:
Support clients in attaining their mission goals at their on-site facility

Support cutting edge products and solutions

Work with customers, peers, and engineers to solve problems

Contribute to the development of our products by providing client feedback

Learn new technology and help drive future client solutions

Qualifications:
Preferred

Proficient with Windows operating systems.

Experience administering technical solutions.

A security clearance may be required for this position; Therefore, U.S. Citzenship is required.

Experience or knowledge in the fields of Telecommunications, Networking, or Software.

Familiarity with LAN/WAN technologies, VPNs, VoIP, and cloud services.

MCSE or similar certification.

 

Education

A BS or MS degree in Business Administration or technology-related field with 1-5 years of relevant experience.

 

About you

You enjoy working with people and have a customer service attitude.

You have a passion for technology and like to learn new things.

You are well-educated, with at least a Bachelor’s degree from an accredited institution, or equivalent experience, in a technology-related field.

You are adaptive to new situation and are willing to take on new challenges.

You have good communication, reasoning, and troubleshooting skills.

You are willing to learn, teach, and help

You consider yourself a “customer advocate”, with the ability to view the task at hand from the customer’s perspective.

You can bridge the gap between non-technical customers with requirements, and highly-technical engineers who build the solutions.

 

Our benefits

401(k) match of 6% with immediate vesting

Highly subsidized Health, Dental, and Vision Insurance

Legal Resources Plan

Gym Facilities

Flexible Time Off (FTO)

11 Federal Holidays

Life Insurance, Short and Long-term Disability coverage paid for by the company

Free sodas and snacks

Company sponsored weekly breakfast or lunch

Vacation parties and networking events

Participation in several charitable events

We are proud to be an Equal Opportunity Employer and do not discriminate based on race, religion, gender, national origin, color, age, military service eligibility or veteran status, disability, sexual orientation, gender identity, marital status, or any other protected class. We encourage and support workplace diversity. 

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