Company:
eTeam Inc.
Location: Bothell
Closing Date: 30/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Responsibilities
" Assists in investigating and resolving complex installations and maintenance matters of significance.
" Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.
" Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
" Instructs customers in the operation and maintenance of systems/equipment.
" Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
" Acts as a liaison with customers on administrative and technical matters for assigned projects.
" Performs analysis and prepares reports on system problem trends and issues
Basic Qualifications
" 5+ of field support experience
" Ticket and asset management
" Strong hardware/software installation, support, and troubleshooting
" Windows XP, 10, and 11 experience
" Mac OS and iOS support
" Network Printer, HP configuration, consumable swaps, and moves
" Experience with Active Directory, MS Office, phone security, OS365
" Requires Networking troubleshooting and support
" Support skills for VPN connectivity and security
" Configuring new PC s/notebooks via imaging, SCCM and standalone
" Remote Install software/hardware and support
" Knowledge of basic networking concepts and Hands&Eyes support
" Lift and carry up to 40lbs
Preferred Education and Training
" High school or G.E.D.
" Lenovo or other vendor certifications
" CompTia A+, Network+/Security+ (Preferred but not required)
" Apple training (preferred but not required)
Work Environment
" Office environment
" Walk up kiosk/ vending and lock / network printers
" Data Center or Telco Closet
" May require weekend work for Critical and High Priority support only
" Will require shift work/On-call coverage
" Assists in investigating and resolving complex installations and maintenance matters of significance.
" Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.
" Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
" Instructs customers in the operation and maintenance of systems/equipment.
" Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
" Acts as a liaison with customers on administrative and technical matters for assigned projects.
" Performs analysis and prepares reports on system problem trends and issues
Basic Qualifications
" 5+ of field support experience
" Ticket and asset management
" Strong hardware/software installation, support, and troubleshooting
" Windows XP, 10, and 11 experience
" Mac OS and iOS support
" Network Printer, HP configuration, consumable swaps, and moves
" Experience with Active Directory, MS Office, phone security, OS365
" Requires Networking troubleshooting and support
" Support skills for VPN connectivity and security
" Configuring new PC s/notebooks via imaging, SCCM and standalone
" Remote Install software/hardware and support
" Knowledge of basic networking concepts and Hands&Eyes support
" Lift and carry up to 40lbs
Preferred Education and Training
" High school or G.E.D.
" Lenovo or other vendor certifications
" CompTia A+, Network+/Security+ (Preferred but not required)
" Apple training (preferred but not required)
Work Environment
" Office environment
" Walk up kiosk/ vending and lock / network printers
" Data Center or Telco Closet
" May require weekend work for Critical and High Priority support only
" Will require shift work/On-call coverage
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