Information Systems - Network Operations Analyst I - Level 9 Network Operations Analyst I - Level 9

Job Overview:

Provide technical support for MasterCard’s operations environment. Analyze information to determine MasterCard performance and areas of improvement. Test and verify the MasterCard infrastructure to ensure it meets specifications and requirements

 

Major Accountabilities:

• Monitor and take corrective action for problems while minimizing customer impact.

• Create and/or update internal tickets to document monitoring and recovery steps.

• Perform routine maintenance procedures as required by policy or procedure.

• Maintain metrics as defined by management.

 

Education:

• Bachelor’s degree or equivalent experience

 

Knowledge / Experience:

• Candidate will require basic knowledge of routing/switching, tunneling, security operations/engineering,MPLS.

• à This is the objective since they might not know our environment à OCC Entry Level -- -- Demonstrates ability to function in 2 of the 5 expertise areas in the OCC. (Unix, Mainframe, Production Control, Debit, Network) and is proficient in 1 of the 5 OCC expertise areas. Is a subject matter expert in 1 of the 5 expertise areas of the OCC.

• •Firewall experience

• 1 year or relevant experience required

 

Skills/ Abilities:

• Effective problem/troubleshootingskills’ written and verbal communication skills; organization and interpersonal skills.

 

Work Conditions:

• Some on-call responsibility and occasional off hours work required.

• 12 Hour Shift work.

• Work one weekend day per work week."