Desktop Support/Computer Specialist

Overview:
COMPUTER SPECIALIST: (RDTE)

 

Bowhead has a job opening for a Computer Specialist in Dahlgren, VA. The candidate will provide customer support and technical assistance to users of a specific organization at the V Department Service Center in Dahlgren, VA.

Responsibilities:
Assist/guide personnel with step-by-step basic computer/network support: answer inquiries, troubleshoot, diagnose/evaluate and resolve problem

Evaluate, install and/or repair problems with computer hardware, software and peripheral equipment.

Log, monitor and track all IT Help Desk request from personnel and follow up on completed task utilizing ticketing and project management systems.

Maintain/monitor inventory of computer/software supplies; order supplies with a purchase requisition with supervisory approval.

Assist other IT personnel with their job responsibilities as necessary.

Attend and participate in IT workshops, conferences, organizations sponsoring IT topics to exchange ideas or to gain insight/networking; continuing education workshops and webinars.

Perform job responsibilities with professionalism and courtesy; excellent customer & personal service.

Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

Provide scheduled after hours on-call support for customers.

Qualifications:
Two to five  (2-5) years of experience; Bachelors degree preferred 

Should have six (6) months experience in computer and peripheral operation and maintenance of equipment such as (Windows 10, RedHat Linux, Solaris) a training certificate. May be substituted for experience wiht supporting troubleshooting, repair, hardware and software upgrades and updates, Operating System (OS) installation, system imaging, deployment and removal, and customer support for Department IT (e.g. desktops, workstations, zero/thin clients, printers and mobile IT)

DoD 8570 Information Assurance Technical Level II certification preferred (A+, Netowrk +, or Security +)

Intermediate to advanced level skills in Microsoft Office software suite - Word, Excel, Outlook, PowerPoint

Ability to communicate effectively with all levels of employees and outside contacts

Strong interpersonal skills and good judgment with the ability to work alone or as part of a team

Physical Demands:

Must be able to lift up to 10-15 pounds 

Must be able to stand and walk for prolonged amounts of time

Must be able to twist, bend and squat periodically

SECURITY CLEARANCE REQUIREMENTS: Must currently hold a security clearance at the Secret level.  US Citizenship is a requirement for Secret clearance at this location.

 

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