Company:
Cardinal Integrated Technologies Inc
Location: Piscataway
Closing Date: 17/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Role: Desktop/IT support
Location: Piscataway, NJ - Onsite
Duration: Full-Time + Benefits
Top skills: Windows/Mac, Imaging, Troubleshooting etc
Exp: 4-5+ Years
Associate will identify, and install electronic equipment at end-user desks. They will do some light end-user one-on-one training to help users understand and adopt technology. They will help employees with hands-on IT issues but will also have to be able to direct IT support to an internal IT support desk.
• Communicate with internal IT employees and end users in an effective and professional manner.
• Image laptops and desktops (Windows / Mac)
• Assist with Video Conferencing setup and troubleshooting.
• Desk setups, end user desk moves, and removal of electronic equipment.
• Receive and log IT support requests from employees via designated channels (phone, email, ticketing system).
• Respond to and resolve Level 1 technical issues promptly.
• Escalate incidents to appropriate internal or external teams as necessary.
• Maintain accurate records of all support activities and resolutions.
• Manage IT inventory, including tracking and updating asset information.
• Assist in onboarding and offboarding processes for employees, including provisioning/deprovisioning of IT equipment and access permissions.
• Perform routine maintenance and troubleshooting of printers and other office peripherals.
• Provide regular reports on helpdesk ticket metrics, incident trends, and service level performance.
• Maintain up-to-date documentation of IT procedures, system configurations, and troubleshooting guides.
Location: Piscataway, NJ - Onsite
Duration: Full-Time + Benefits
Top skills: Windows/Mac, Imaging, Troubleshooting etc
Exp: 4-5+ Years
Associate will identify, and install electronic equipment at end-user desks. They will do some light end-user one-on-one training to help users understand and adopt technology. They will help employees with hands-on IT issues but will also have to be able to direct IT support to an internal IT support desk.
• Communicate with internal IT employees and end users in an effective and professional manner.
• Image laptops and desktops (Windows / Mac)
• Assist with Video Conferencing setup and troubleshooting.
• Desk setups, end user desk moves, and removal of electronic equipment.
• Receive and log IT support requests from employees via designated channels (phone, email, ticketing system).
• Respond to and resolve Level 1 technical issues promptly.
• Escalate incidents to appropriate internal or external teams as necessary.
• Maintain accurate records of all support activities and resolutions.
• Manage IT inventory, including tracking and updating asset information.
• Assist in onboarding and offboarding processes for employees, including provisioning/deprovisioning of IT equipment and access permissions.
• Perform routine maintenance and troubleshooting of printers and other office peripherals.
• Provide regular reports on helpdesk ticket metrics, incident trends, and service level performance.
• Maintain up-to-date documentation of IT procedures, system configurations, and troubleshooting guides.
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