IT Support Shift Supervisor - New York, NY

Our enterprise-level client in New York City, has an immediate need for an IT Support Shift Supervisor.  Please see below for full details—

Job Notes:

--6+ month contract / extendable and likely to go perm with good performance.

--Onsite in New York City

--Drug & Background check required.

--Hours: 1pm - 10pm (1 hour break, 8 paid hours)

--Pay Rate = $28-30 w2 per hour

 

Leadership:

• This hire will be the lead resource for a team of 5 engineers onsite.

• Primarily responsible for managing workload and assigning tickets to staff as needed. 

• Ensuring tickets from client stakeholders and end users are responded to in a timely manner.

• At least 3-5 years of IT and technical experience in a corporate environment.

• Prior team lead or supervisor experience required.

• Prior experience in a financial or banking IT support environment preferred.

Main Responsibilities:

• Perform a range of technical work activities either remotely or at customer site to meet business and customer requirements.

• Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.

• Document and reports on work completed to ensure compliance with Company and Customer Procedures.

• Escalate issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met.

• Provide customer service to internal and external customers to ensure consistent experience.

• Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.

The Ideal Candidate

• Able to follow instructions and procedures

• Proven experience in IT Desktop Service environment.

• Uses information systems, technology functions and applications in line with IT industry standards as appropriate to the role

• Demonstrates an organized approach to work.

• Demonstrates customer service abilities

• Routine administrative skills

• Good interpersonal skills, basic literacy and numeracy skills

• Demonstrates awareness of health and safety at work.

 

Why Choose Merge IT?

We have a team of talented and ambitious professionals that drive growth by identifying and delivering top quality IT talent for our Fortune 100, enterprise-level clients (aka ‘Big Name’ - think big banks, big pharma, etc.).

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Merge IT is an equal opportunity employer.  We celebrate diversity and are committed to creating an inclusive environment for all employees. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.  Nothing in this job posting guarantees employment.