Company:
Blue Sky Innovative Solutions
Location: Arlington
Closing Date: 19/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Responsibilities:
Optimize existing and develop new service catalog offerings and associated flows with a focus on continual improvement and automation.
Leverage Flow Designer to further mature the service catalog and migrate away from workflows.
Provide technical guidance on existing workflows for streamlining and improved efficiencies.
Identify inefficiencies to ultimately implement areas of automation.
Participate in the upgrade cycle of ServiceNow, including testing via the use of the Automated Test Framework.
Support the design of custom catalog items, working with business partners and the Service Catalog manager and Product Manager for implementation.
Maintain an ongoing knowledge of the ServiceNow product, version upgrades, enhancements, new features, etc.
Qualifications:
Minimum 3 years of direct experience as a ServiceNow Admin or application owner
Experience configuring core ServiceNow modules including Service Catalog, Asset, SAMP, IRM, Discovery, Service Mapping.
Knowledge of the ServiceNow app engine and the process for developing and supporting custom applications
Hands on experience in Service Catalog/Service Portal modules.
Experience with Advanced scripting, Performance Analytics, Reporting and other use case areas are highly desirable.
Experience with Flow designer, Workspaces and UI Designer desirable.
Ability to draft and document test plans for both a technical and business user audience.
Ability to be flexible, adaptable and learn new concepts quickly.
Ability to work effectively in a team environment with aggressive deadlines and multiple priorities as well as the ability to work independently with minimal supervision while delivering results.
Excellent demonstrable written and verbal communications skill
Experience with Microsoft suite of office products – Excel, Word, Teams etc. is desirable.
Demonstrates a high degree of customer service and teamwork.
Good organizational, multi-tasking, and time-management skills
Demonstrated understanding of ITIL processes, operations, and procedures.
Overarching understanding of ServiceNow Enterprise product suite.
EDUCATION
Bachelor's degree in business management from an accredited institution
CONDITIONS OF EMPLOYMENT
Must be legally authorized to work in the United States of America. Sponsorship will not be a part of this contract.
Must successfully complete a Blue Sky and customer background screening.
CLASSIFICATION/SECURITY
TS/SCI Security Clearance required.
LOCATION
Chantilly, VA
About Blue Sky
Blue Sky Innovative Solutions (Blue Sky) assists its federal, state and local, and commercial clients with solving their toughest challenges in the areas of IT Infrastructure Support and Engineering; Application Development and Maintenance; Program and Project Management; and Management Consulting. Find out more about Blue Sky at (url removed). Blue Sky is an equal opportunity employer and recruits mission-oriented, proactive, skilled candidates from across the United States. As an SBA certified HUBZone small business, Blue Sky has a special interest in recruiting and hiring personnel who reside in HUBZones. To determine whether you reside in a HUBZone, visit . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Optimize existing and develop new service catalog offerings and associated flows with a focus on continual improvement and automation.
Leverage Flow Designer to further mature the service catalog and migrate away from workflows.
Provide technical guidance on existing workflows for streamlining and improved efficiencies.
Identify inefficiencies to ultimately implement areas of automation.
Participate in the upgrade cycle of ServiceNow, including testing via the use of the Automated Test Framework.
Support the design of custom catalog items, working with business partners and the Service Catalog manager and Product Manager for implementation.
Maintain an ongoing knowledge of the ServiceNow product, version upgrades, enhancements, new features, etc.
Qualifications:
Minimum 3 years of direct experience as a ServiceNow Admin or application owner
Experience configuring core ServiceNow modules including Service Catalog, Asset, SAMP, IRM, Discovery, Service Mapping.
Knowledge of the ServiceNow app engine and the process for developing and supporting custom applications
Hands on experience in Service Catalog/Service Portal modules.
Experience with Advanced scripting, Performance Analytics, Reporting and other use case areas are highly desirable.
Experience with Flow designer, Workspaces and UI Designer desirable.
Ability to draft and document test plans for both a technical and business user audience.
Ability to be flexible, adaptable and learn new concepts quickly.
Ability to work effectively in a team environment with aggressive deadlines and multiple priorities as well as the ability to work independently with minimal supervision while delivering results.
Excellent demonstrable written and verbal communications skill
Experience with Microsoft suite of office products – Excel, Word, Teams etc. is desirable.
Demonstrates a high degree of customer service and teamwork.
Good organizational, multi-tasking, and time-management skills
Demonstrated understanding of ITIL processes, operations, and procedures.
Overarching understanding of ServiceNow Enterprise product suite.
EDUCATION
Bachelor's degree in business management from an accredited institution
CONDITIONS OF EMPLOYMENT
Must be legally authorized to work in the United States of America. Sponsorship will not be a part of this contract.
Must successfully complete a Blue Sky and customer background screening.
CLASSIFICATION/SECURITY
TS/SCI Security Clearance required.
LOCATION
Chantilly, VA
About Blue Sky
Blue Sky Innovative Solutions (Blue Sky) assists its federal, state and local, and commercial clients with solving their toughest challenges in the areas of IT Infrastructure Support and Engineering; Application Development and Maintenance; Program and Project Management; and Management Consulting. Find out more about Blue Sky at (url removed). Blue Sky is an equal opportunity employer and recruits mission-oriented, proactive, skilled candidates from across the United States. As an SBA certified HUBZone small business, Blue Sky has a special interest in recruiting and hiring personnel who reside in HUBZones. To determine whether you reside in a HUBZone, visit . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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