Systems Analyst 2

*ONLY Local Candidates in the South Georgia area - Savannah. Ga area*. Hinesville, Ga area, Brunswick, Ga area, Statesboro, Ga area. Hilton Head, SC area, Beaufort, SC area

*MUST WORK ON-SITE IN ASSIGNED COVERAGE AREA*

A+ Certification or Network+ Certification-Required (MUST UPLOAD CERTIFICATION)

• Provide onsite desktop support for customers located within assigned locations.

• Troubleshoot end user workstation and peripheral problems and effectively diagnose and resolve issues remotely and in person.

• Ensure that end user applications and equipment continue to work as expected and are in compliance with all applicable policies, procedures, and rules.

• Install & support network devices providing business critical service

• Perform end user data back-up and recovery ensuring attention to detail

• Process surplus equipment according to established procedures, proper sanitization of electronic equipment up to and including disk wiping to DoD standards.

• Open/document/track problem tickets escalating to appropriate workgroups when required.

• Coordinate with vendor support contacts to resolve technical problems with desktop hardware and software.

• Provide special project support including setup and breakdown and relocation of computer equipment and peripherals.