Company:
Capleo Global
Location: Salem
Closing Date: 19/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Job Title- Business Systems Analyst
Job Location- Salem, OR
Duration- 12 Months
Job Description:
Program Relationship Management for IT Services:
Function as a trusted advisor to Agency leadership for the purpose of providing consultation and recommendations to ensure business IT needs and priorities are being addressed.
Provide IT system procurement and contracting consultation and analysis to DAS Procurement, Office of Contracts & Procurement, and business areas involved with and affected by the programs.
Consultation includes advice to business areas on the use of contract vehicles (e.g. IT Services Level Agreements, Payment Schedules, Service Orders, Contract Amendments, Change Orders, Cause Notices) to effectively manage contracts and hold vendors contractually accountable.
Ensure that program feasibility is continuously assessed and that any associated schedules and cost benefits are reported and used for iterative adjustments.
Work with business partners to develop business requirements, draft scope of work, terms and conditions, evaluate existing RFP/contract language.
IT procurements are frequently multi-million dollar procurement; advises when these can be conducted as standard procurement processes, emergency procurements, or special procurements.
IT Vendor Contract Development, Oversight and Relationship Management:
Provide oversight of IT vendor contracts and manage vendor relationships, as needed by the program.
Collaborate with IT vendors to ensure understanding business requirements and timelines, and alignment with strategic objectives.
Work directly with IT vendors to provide direction and support to ensure business operational needs are met and the system is operating as required by contract.
Ensuring adherence to standards, processes, strategies, goal and objectives to meeting program operational and strategic needs
Support contract amendment development and implementation; coordinate with representatives form various businesses, contracting, financial and legal for the purpose of preparing contract enhancements, and amendments.
Monitor contractor performance for the purpose of ensuring business goals, objectives, and strategic outcomes are achieved.
Review, analyze and approve contractor s reports and invoices to ensure accuracy and timeliness; that services level agreements are met, and appropriate resource allocations are occurring; authorize invoices for payment.
Conduct periodic meetings and vendor evaluations with business stakeholders for the purpose of assessing if their specific program needs were addressed; contractor is meeting their business objectives and maintaining customer service level support.
Where appropriate, provide leadership for and oversight of formal vendor evaluation process, including the development of evaluation tools and processes.
Adhere to OAR, DAS and agency contract and procurement policies and procedures.
Track IT performance metrics against contractual obligations
Create and modify IT performance metrics to meet the needs of operations
Assist IT troubleshooting team with incidents and problems related to IT performance obligations and make recommendations as appropriate.
Required skills and experience:
Excellent oral and written communication
Strong analytical skills and business acumen
Superior leadership and management skills
Excellent ability to translate complex information with various business teams
Ability to communicate critical information and updates to executive staff and various stakeholder groups
Ability to develop and maintain working relationships with internal and external partners including legislative and federal partners.
Ability to manage multiple priorities within tight deadlines and budget
Experience with vendor engagement and support request management
Previous experience with enterprise-wide transformational system implementation
Ability to work inside of a team with strong teamwork skills
Familiarity Business process redesign and integration
Familiarity with data analytics, health informatics or implementation of broad-based data-mining systems
Preferred experience with health are delivery, health reform and/or the health insurance industry
Job Location- Salem, OR
Duration- 12 Months
Job Description:
Program Relationship Management for IT Services:
Function as a trusted advisor to Agency leadership for the purpose of providing consultation and recommendations to ensure business IT needs and priorities are being addressed.
Provide IT system procurement and contracting consultation and analysis to DAS Procurement, Office of Contracts & Procurement, and business areas involved with and affected by the programs.
Consultation includes advice to business areas on the use of contract vehicles (e.g. IT Services Level Agreements, Payment Schedules, Service Orders, Contract Amendments, Change Orders, Cause Notices) to effectively manage contracts and hold vendors contractually accountable.
Ensure that program feasibility is continuously assessed and that any associated schedules and cost benefits are reported and used for iterative adjustments.
Work with business partners to develop business requirements, draft scope of work, terms and conditions, evaluate existing RFP/contract language.
IT procurements are frequently multi-million dollar procurement; advises when these can be conducted as standard procurement processes, emergency procurements, or special procurements.
IT Vendor Contract Development, Oversight and Relationship Management:
Provide oversight of IT vendor contracts and manage vendor relationships, as needed by the program.
Collaborate with IT vendors to ensure understanding business requirements and timelines, and alignment with strategic objectives.
Work directly with IT vendors to provide direction and support to ensure business operational needs are met and the system is operating as required by contract.
Ensuring adherence to standards, processes, strategies, goal and objectives to meeting program operational and strategic needs
Support contract amendment development and implementation; coordinate with representatives form various businesses, contracting, financial and legal for the purpose of preparing contract enhancements, and amendments.
Monitor contractor performance for the purpose of ensuring business goals, objectives, and strategic outcomes are achieved.
Review, analyze and approve contractor s reports and invoices to ensure accuracy and timeliness; that services level agreements are met, and appropriate resource allocations are occurring; authorize invoices for payment.
Conduct periodic meetings and vendor evaluations with business stakeholders for the purpose of assessing if their specific program needs were addressed; contractor is meeting their business objectives and maintaining customer service level support.
Where appropriate, provide leadership for and oversight of formal vendor evaluation process, including the development of evaluation tools and processes.
Adhere to OAR, DAS and agency contract and procurement policies and procedures.
Track IT performance metrics against contractual obligations
Create and modify IT performance metrics to meet the needs of operations
Assist IT troubleshooting team with incidents and problems related to IT performance obligations and make recommendations as appropriate.
Required skills and experience:
Excellent oral and written communication
Strong analytical skills and business acumen
Superior leadership and management skills
Excellent ability to translate complex information with various business teams
Ability to communicate critical information and updates to executive staff and various stakeholder groups
Ability to develop and maintain working relationships with internal and external partners including legislative and federal partners.
Ability to manage multiple priorities within tight deadlines and budget
Experience with vendor engagement and support request management
Previous experience with enterprise-wide transformational system implementation
Ability to work inside of a team with strong teamwork skills
Familiarity Business process redesign and integration
Familiarity with data analytics, health informatics or implementation of broad-based data-mining systems
Preferred experience with health are delivery, health reform and/or the health insurance industry