Bilingual Screening & Applications Specialist - Sandy Springs, GA

Intro:
At Cortland, you map the story of your success. We don't adhere to the status quo, we love outside industry perspective, and we thrive on exploring possibilities and reimagining solutions. As an innovative leader in multifamily, our high performance continues to drive exponential growth – and we invite you to join us on our journey towards real estate excellence. With tools and guidance to sharpen your skills, you can forge your own career path, love what you do, and let it show.

Job Overview:
As a Screening and Application Specialist, you work to help us establish consistency in the leasing process with our residents and onsite teams. You act as the main point of contact for our resident applicants from the time they submit their application until move-in. Here are the roles you’ll play:

Roles You Will Play:
The Lease Liaison

Oversee and administrate all prospective applications

Serve as the main contact during the application and approval process

Generate accurate leases and execute before move-in date

Work with a variety of applicants to prepare lease documents for signature and approval

Follow established processes and guidelines in daily activities to do what is right for the applicant, community, and investor

 

The Documentarian

Collect, review, and verify all supporting documentation needed for approval for all lease signers, including proof of income, rental history, photo ID, employment history, and further investigation of credit/criminal as needed

Ensure proper documentation is loaded into OneSite

Drive conversations and collections on all pre-move-in items, working to ensure that there are proper insurance coverages, bonds, utility updates, and lease signer agreements

Send any adverse action letters to denied applications

 

The Reports Guru

Engage with communities to provide daily reports

Maintain reporting for Lease Specialist flow

Close-out Final Account Statements

Input and maintain lease data

Maintain funnel and CRM for tracking important dates and tasks

 

The Impact You Can Make

By collecting and verifying supporting applicant documentation, you’ll be helping someone be able to call a Cortland community home.

Prospective residents are overjoyed by the level of communication they’ve received since you’ve started – questions about application status are at an all-time low

Occupancy is at an all-time high thanks to your ability to generate lease applications quickly and accurately.

Building Blocks of Success:
Strong 2+ years of experience in a role that requires organization, scheduling, and working collaboratively with others; experience working in the multifamily, real estate, or a customer-focused industry preferred

Bachelor’s degree or relevant business degree

Knowledge of application and lease procedures as well as rental criteria, applicant consent to investigations, applicant processing standards, and company privacy policies

Stellar written and verbal communication skills plus cultural adeptness are a must, maintaining comfort influencing leaders and effectively tailoring communications across all levels of our organization

Proactive, service-centered, and team-building attitude

Exceptional time management, administrative, and organizational skills with an ability to thrive in a rapid-paced and quickly changing environment

Strong work ethic and respect for sensitive, confidential information

Bilingual is perferred 

Flexibility to work weekends and/or extended hours as needed

Outro:
We create, reimagine, and manage apartment communities for residents nationwide. Headquartered in Atlanta, GA, we have communities and regional offices all over the country, as well as overseas. From product design and procurement to general contracting and property management, we do it all – to make sure our communities are the perfect setting for living life to its fullest.

Our success is fueled by our belief in a better life – where hospitality is always a given, each detail is worth a second thought, and every open door is a new opportunity to go beyond expectations. We come to work every day to create possibilities for people – possibilities that translate into superior living spaces and experiences designed to inspire our residents, associates, and investors to live a better life focused on what matters most to them.

 

 

Cortland is an equal opportunity employer, and we’re proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email  or call (phone number removed).

 

Cortland is a drug-free workplace.

 

Cortland participates in e-verify to verify the employment status of

all persons hired to work in the United States.