Company:
Artech LLC
Location: McLean
Closing Date: 20/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Job Description: Lead Service Designer
Responsibilities:
Strategy & Planning...
Collaborating with technology, product, and business teams to uncover customer and business needs - then translating them into intuitive and engaging digital experiences
Leading in translating complex ideas into understandable concepts that evolve and enhance the product and service experiences
Engaging in portfolio prioritization to help set the strategy for the team
Managing through shifting priorities to provide clear direction and input on product definition
Advocating for the customer through human centered design methodologies (such as: design research, service blueprinting, collaborative work session design and facilitation, rapid prototyping, and frameworking) to strategically define ideal banking experiences across in-person and digital touchpoints
Creating and facilitating design led workshops to engage and build alignment across different partners and teams
Championing prioritization of design centered product enhancements grounded in research and analysis
Connecting with design community peers by learning, sharing, and teaching
Lead & Develop Teams...
Building and leading successful teams by mentoring, coaching, and elevating others
Guiding team members in strategy, research, alignment, analysis, and content design execution tasks
Leading your team through career development plans to encourage talent growth
Discovery & Delivery...
Supporting early product definition by working with partners to participate in discovery sessions that uncover customer pain points and opportunities
Demonstrated leadership and aptitude inds
Creating new service design tools and methods, and leading others in the process
Participating in end-to-end product and experience design by:
Working with researchers to understand customer needs and define opportunities through usability and empathy studies
Audit existing and blueprint new digital and in-person experiences, identifying opportunities and solutions for improvement and experimentation
Creating process and user flows, journey maps and interaction models, resulting in low to high fidelity prototypes, artifacts, and tools
Designing within existing - and creating new - standards to contribute to our internal design system, best practices, and guidelines
Supporting effective storytelling and presentation of visual concepts to various stakeholders
Partnering in creating high-fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues
Basic Qualifications:
At least 5 years of experience in service design, design strategy, human-centered design, design thinking tools and methods, or related field
Preferred Qualifications:
Bachelor’s degree or military experience
Advanced degree, trainings, or certifications in service design, design, HCI, or related design fields
Designing for cross-channel experiences
Comfortable working with Product and Tech partners to deliver services and experiences
Experience working in an Agile environment
Experience designing for data-heavy experiences and/or complex enterprise systems
Strong knowledge in product design processes
Familiarity with design and prototyping tools, such as: Sketch, Invision and/or Adobe Creative Suite
Familiarity with working in an established design system
Experience managing a cross-functional team
Reason For Request:
Responsibilities:
Strategy & Planning...
Collaborating with technology, product, and business teams to uncover customer and business needs - then translating them into intuitive and engaging digital experiences
Leading in translating complex ideas into understandable concepts that evolve and enhance the product and service experiences
Engaging in portfolio prioritization to help set the strategy for the team
Managing through shifting priorities to provide clear direction and input on product definition
Advocating for the customer through human centered design methodologies (such as: design research, service blueprinting, collaborative work session design and facilitation, rapid prototyping, and frameworking) to strategically define ideal banking experiences across in-person and digital touchpoints
Creating and facilitating design led workshops to engage and build alignment across different partners and teams
Championing prioritization of design centered product enhancements grounded in research and analysis
Connecting with design community peers by learning, sharing, and teaching
Lead & Develop Teams...
Building and leading successful teams by mentoring, coaching, and elevating others
Guiding team members in strategy, research, alignment, analysis, and content design execution tasks
Leading your team through career development plans to encourage talent growth
Discovery & Delivery...
Supporting early product definition by working with partners to participate in discovery sessions that uncover customer pain points and opportunities
Demonstrated leadership and aptitude inds
Creating new service design tools and methods, and leading others in the process
Participating in end-to-end product and experience design by:
Working with researchers to understand customer needs and define opportunities through usability and empathy studies
Audit existing and blueprint new digital and in-person experiences, identifying opportunities and solutions for improvement and experimentation
Creating process and user flows, journey maps and interaction models, resulting in low to high fidelity prototypes, artifacts, and tools
Designing within existing - and creating new - standards to contribute to our internal design system, best practices, and guidelines
Supporting effective storytelling and presentation of visual concepts to various stakeholders
Partnering in creating high-fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues
Basic Qualifications:
At least 5 years of experience in service design, design strategy, human-centered design, design thinking tools and methods, or related field
Preferred Qualifications:
Bachelor’s degree or military experience
Advanced degree, trainings, or certifications in service design, design, HCI, or related design fields
Designing for cross-channel experiences
Comfortable working with Product and Tech partners to deliver services and experiences
Experience working in an Agile environment
Experience designing for data-heavy experiences and/or complex enterprise systems
Strong knowledge in product design processes
Familiarity with design and prototyping tools, such as: Sketch, Invision and/or Adobe Creative Suite
Familiarity with working in an established design system
Experience managing a cross-functional team
Reason For Request:
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