Company:
NTT DATA
Location: Alexandria
Closing Date: 30/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Req ID: (phone number removed)
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a IT ServiceDesk Program Manager to join our team in Alexandria, Virginia (US-VA), United States (US).
The IT Operations Manager is a key leadership role responsible for overseeing the day-to-day operations. This role focuses on ensuring efficient and effective processes, optimizing resource allocation, and driving continuous improvement initiatives to achieve operational excellence and meet business objectives.
Key Responsibilities:
Directs the completion of tasks within estimated timeframes and budget constraints.
Schedules and assigns duties to subordinates and subcontractors and ensures assignments are completed as directed.
Enforces work standards and reviews.
Resolves work discrepancies to ensure compliance with contract requirements. Interfaces with the Contractor's Program Manager as well as Government management personnel including, but not limited to, the Contracting Officer and the Contracting Officer's Technical Representative.
Prepares written and oral reports for contractor management and Government representatives.
Provides competent leadership and responsible program direction through successful performance of a variety of detailed, diverse project transitioning elements.
Develop and implement standardized procedures and workflows to enhance efficiency and productivity.
Monitor process performance, gather data, and analyze results to track progress
Oversee the allocation of resources, including personnel, equipment, and materials, to ensure optimal utilization and minimize costs.
Develop and manage operational budgets, track expenses, and identify cost-saving opportunities.
Implement inventory control measures to ensure adequate stock levels while minimizing holding costs.
Generate regular reports on operational performance, including progress towards goals, key metrics, and areas of concern.
Qualifications:
Bachelor's degree and 7+ years' of work experience
Minimum 6 years of experience managing operations of an enterprise program
Minimum 6 years of experience working with government employees to define performance measures for a help desk/service desk
Minimum 6 years of demonstrated experience providing exceptional customer service in a federal environment
Preferred:
Experience managing call center and supporting staff in a high customer satisfaction environment
ITIL v4 Foundation certification
#LI-PS
#INDPUBLIC
About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at (url removed)
NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a IT ServiceDesk Program Manager to join our team in Alexandria, Virginia (US-VA), United States (US).
The IT Operations Manager is a key leadership role responsible for overseeing the day-to-day operations. This role focuses on ensuring efficient and effective processes, optimizing resource allocation, and driving continuous improvement initiatives to achieve operational excellence and meet business objectives.
Key Responsibilities:
Directs the completion of tasks within estimated timeframes and budget constraints.
Schedules and assigns duties to subordinates and subcontractors and ensures assignments are completed as directed.
Enforces work standards and reviews.
Resolves work discrepancies to ensure compliance with contract requirements. Interfaces with the Contractor's Program Manager as well as Government management personnel including, but not limited to, the Contracting Officer and the Contracting Officer's Technical Representative.
Prepares written and oral reports for contractor management and Government representatives.
Provides competent leadership and responsible program direction through successful performance of a variety of detailed, diverse project transitioning elements.
Develop and implement standardized procedures and workflows to enhance efficiency and productivity.
Monitor process performance, gather data, and analyze results to track progress
Oversee the allocation of resources, including personnel, equipment, and materials, to ensure optimal utilization and minimize costs.
Develop and manage operational budgets, track expenses, and identify cost-saving opportunities.
Implement inventory control measures to ensure adequate stock levels while minimizing holding costs.
Generate regular reports on operational performance, including progress towards goals, key metrics, and areas of concern.
Qualifications:
Bachelor's degree and 7+ years' of work experience
Minimum 6 years of experience managing operations of an enterprise program
Minimum 6 years of experience working with government employees to define performance measures for a help desk/service desk
Minimum 6 years of demonstrated experience providing exceptional customer service in a federal environment
Preferred:
Experience managing call center and supporting staff in a high customer satisfaction environment
ITIL v4 Foundation certification
#LI-PS
#INDPUBLIC
About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at (url removed)
NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
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