Company:
PSI International
Location: Albany
Closing Date: 19/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
HBITS-(phone number removed) - IT Specialist Mid Level – 100% ONSITE – Albany, NY
Agency Name: Information Technology Services (ITS)
Provide a short description of the Position: This position provides hardware and software support for equipment at Correctional Facilities throughout the state.
Provide a complete list of the day-to-day tasks to be performed by the Selected Candidate: Day to day tasks include but are not limited to the following:
Review support request. Under direction from OITS staff and DOCCS Education, prioritize request and schedule travel to perform in person support and maintenance throughout New York State.
Travel to DOCCS Facilities to perform replacement of PC's, troubleshooting Academic and General Business labs, installation and training on Windows Servers, PC's and Thin Clients as needed.
Complete travel authorization and voucher forms. On days not traveling, consultant will be asked to answer support calls and document issues within a trouble ticketing system.
Job Title: IT Specialist
Skill Level: Mid Level
Target Start Date: 2024-10-11
Engagement Length in Months: 27. 0 Months
Is this a Full or Part-Time Position: Full Time
What are the daily work hours: 8am-5pm M-F
Where is the Home Base Region? 1
Where is the physical work office located: 80 S. Swan St, AESOB, Albany, NY, 12210
Is telecommuting allowed for this position: No
What is the format of the Candidate interview: Webcasting
If Webcasting, is Candidate required to be on camera: Yes
What type of software is typically used by the Agency: The environment consists of Windows based desktops running Education applications and security software, Thin Clients are running Citrix published applications.
What type of hardware is typically used by the Agency: The agency uses older "white box " desktops and Thin Clients with Windows Embedded or Client Thin OS. Basic network switches are used in the standalone labs.
Position MANDATORY Qualification:
Position Job Title: IT Specialist
Position Job Title Description: Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - beyond that of a Programmer.
Position Skill Level: Mid Level
Position Skill Level Description: 36 - 60 Months: Candidate is able to work independently, without assistance.
List all the Position REQUESTED Qualifications:
48 months of experience in general computer repair or troubleshooting
24 months of experience in Active Directory configuration, management or troubleshooting.
Minimum of 36 months of experience troubleshooting or installing PC's in LAN configuration with at least 20 networked devices.
12 months of experience working within a secure facility setting.
24 months of experience in a position that required travel at least 50% of hours worked.
24 months of experience in a position that required direct contact with end users or customers at least 50% of hours worked.
CompTIA A+ Certification of equivalent
12 months of experience developing training programs and documentation or performing face-to-face user training
Are there additional security requirements for the Authorized User: Yes
If YES, include the additional security requirements: Mandatory ITS Security Agreements and Fingerprint-based Background Check.
Will additional training potentially be required during the Engagement: No
What type and/or manner, of knowledge transfer is requested during the Engagement: Both verbal and written knowledge transfer will be required on an ongoing basis.
Is travel anticipated during the Engagement: Yes
If YES, list anticipated frequency and locations for travel: Technician on average travels 1-3 times a week to the DOCCS facilities. On occasion the technician will require lodging if the facility is far away from Albany.
Agency Name: Information Technology Services (ITS)
Provide a short description of the Position: This position provides hardware and software support for equipment at Correctional Facilities throughout the state.
Provide a complete list of the day-to-day tasks to be performed by the Selected Candidate: Day to day tasks include but are not limited to the following:
Review support request. Under direction from OITS staff and DOCCS Education, prioritize request and schedule travel to perform in person support and maintenance throughout New York State.
Travel to DOCCS Facilities to perform replacement of PC's, troubleshooting Academic and General Business labs, installation and training on Windows Servers, PC's and Thin Clients as needed.
Complete travel authorization and voucher forms. On days not traveling, consultant will be asked to answer support calls and document issues within a trouble ticketing system.
Job Title: IT Specialist
Skill Level: Mid Level
Target Start Date: 2024-10-11
Engagement Length in Months: 27. 0 Months
Is this a Full or Part-Time Position: Full Time
What are the daily work hours: 8am-5pm M-F
Where is the Home Base Region? 1
Where is the physical work office located: 80 S. Swan St, AESOB, Albany, NY, 12210
Is telecommuting allowed for this position: No
What is the format of the Candidate interview: Webcasting
If Webcasting, is Candidate required to be on camera: Yes
What type of software is typically used by the Agency: The environment consists of Windows based desktops running Education applications and security software, Thin Clients are running Citrix published applications.
What type of hardware is typically used by the Agency: The agency uses older "white box " desktops and Thin Clients with Windows Embedded or Client Thin OS. Basic network switches are used in the standalone labs.
Position MANDATORY Qualification:
Position Job Title: IT Specialist
Position Job Title Description: Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - beyond that of a Programmer.
Position Skill Level: Mid Level
Position Skill Level Description: 36 - 60 Months: Candidate is able to work independently, without assistance.
List all the Position REQUESTED Qualifications:
48 months of experience in general computer repair or troubleshooting
24 months of experience in Active Directory configuration, management or troubleshooting.
Minimum of 36 months of experience troubleshooting or installing PC's in LAN configuration with at least 20 networked devices.
12 months of experience working within a secure facility setting.
24 months of experience in a position that required travel at least 50% of hours worked.
24 months of experience in a position that required direct contact with end users or customers at least 50% of hours worked.
CompTIA A+ Certification of equivalent
12 months of experience developing training programs and documentation or performing face-to-face user training
Are there additional security requirements for the Authorized User: Yes
If YES, include the additional security requirements: Mandatory ITS Security Agreements and Fingerprint-based Background Check.
Will additional training potentially be required during the Engagement: No
What type and/or manner, of knowledge transfer is requested during the Engagement: Both verbal and written knowledge transfer will be required on an ongoing basis.
Is travel anticipated during the Engagement: Yes
If YES, list anticipated frequency and locations for travel: Technician on average travels 1-3 times a week to the DOCCS facilities. On occasion the technician will require lodging if the facility is far away from Albany.
Share this job