Service Desk Personnel

Service Desk Personnel
Performs desktop computer support assignments, with an emphasis on desktop computer problem resolution. Installs a variety of desktop computer hardware and software and provides technical and customer support for these products. Provides customer support to both on-site and remote users. Analyzes users' system problems and provides solutions. Works with teams of analysts, programmers, and users in application development environments. Tests and may write the technical documentation prepared for software or hardware installation. Primary skill set comprises Microsoft Office Suite and Microsoft operating systems.
Secondary skill set comprises other office automation tools and the ability to identify and correct hardware malfunctions. Requires a minimum of 1year of current experience in this job class with excellent interpersonal and communication skills, both written and oral.
Requires strong management skills, and must be able to provide support to internal and external parties with a high level of professionalism.
Key Responsibilities:
Maintain a daily calendar of meetings and events
Prepare presentations, agendas, and other documents
Manage software support and calls and other correspondence. Maintain a high level of
responsiveness.
Desktop support:
Windows OS and application installation
Mac OS and iPhone IOS
Microsoft Teams
Microsoft O365
SharePoint
Outlook
Customer support and training:
Ticket tracking (Dynamics and Service Now)
End user support
End user training
Inventory and product support
This is an in-office position in Nashville and parking provided. A great attitude, excellent
customer service skills, and professionalism are required for this position.