Company:
INSPYR Solutions
Location: Houston
Closing Date: 22/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Title: Service Desk Analyst
Location: Houston, TX 77058 ( Webster, TX Area)
Duration: Long Term Contract
Compensation: $26hr- $28
Work Requirements: US Citizen, GC Holders or Authorized to Work in the US
Monday- Friday 8am- 5pm
Weekly Pay!
100% in Office
Long term contract
Job Description:
Serve as the first point of contact for customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements in procedures
Requirements:
5+ years experience
Working service desk with remote and desk-side troubleshooting via phone and ticketing system.
Windows 10 (Windows 11 HUGE plus, soon updating to 11)
Office 365 + Microsoft autopilot
Troubleshooting hardware/software
Active Directory familiarity
Great Customer Service
Our benefits package includes:
Comprehensive medical benefits
Competitive pay, 401(k)
Retirement plan
…and much more!
About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at (url removed).
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Location: Houston, TX 77058 ( Webster, TX Area)
Duration: Long Term Contract
Compensation: $26hr- $28
Work Requirements: US Citizen, GC Holders or Authorized to Work in the US
Monday- Friday 8am- 5pm
Weekly Pay!
100% in Office
Long term contract
Job Description:
Serve as the first point of contact for customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements in procedures
Requirements:
5+ years experience
Working service desk with remote and desk-side troubleshooting via phone and ticketing system.
Windows 10 (Windows 11 HUGE plus, soon updating to 11)
Office 365 + Microsoft autopilot
Troubleshooting hardware/software
Active Directory familiarity
Great Customer Service
Our benefits package includes:
Comprehensive medical benefits
Competitive pay, 401(k)
Retirement plan
…and much more!
About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at (url removed).
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
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