Company:
Nesco Resource, LLC
Location: Milwaukee
Closing Date: 19/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
What you will accomplish:
The ServiceNow Administrator will be responsible for the administration, configuration, and ongoing maintenance of the ServiceNow platform. The ideal candidate will have a strong understanding of ServiceNow deployment, implementation, and integration, along with relevant certifications and training. This role requires in-depth knowledge of various ServiceNow components and a commitment to enhancing our IT service management capabilities.
Essential Duties and Responsibilities
Administer, configure, and maintain the ServiceNow platform to meet business needs
Monitor platform licensing and perform regular audits
Perform system upgrades and patches, ensuring minimal disruption to operations
Develop and maintain ServiceNow workflows, scripts, business rules, and UI policies
Collaborate with stakeholders to gather requirements and implement ServiceNow solutions that align with business objectives
3rd Party software integrations
Provide technical support and guidance to end-users and other IT staff
Stay updated with the latest ServiceNow features, best practices, and industry trends
Participate in an afterhours support On Call rotation
Scheduled and unscheduled maintenance events when needed, including occurrences outside of normal business hours
Follow department processes and workflows
Schedule and work with outside vendors and contractors, assign tasks, and track their time
Follows all company safety rules and 5S/Lean Manufacturing policies
Required Qualifications and Knowledge/ Skills/ Abilities
Degree in Computer Science or related field and/or commensurate on-the-job experience
Strong understanding of ServiceNow components such as Incident, Problem, Change Management, Asset Management, CMDB, Customer Service, Field Service and Project Management
Prior experience diagnosing complex problems and developing solutions
Proficient in Office 365 applications
Demonstrable knowledge of ServiceNow deployment, implementation, and integration.
Knowledge of the principles, methods, and techniques used in ServiceNow systems administration and support
Demonstrable knowledge of the ServiceNow Workflow Editor
Excellent problem-solving skills and attention to detail
Ability to work independently and as part of a team
PRO113
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
The ServiceNow Administrator will be responsible for the administration, configuration, and ongoing maintenance of the ServiceNow platform. The ideal candidate will have a strong understanding of ServiceNow deployment, implementation, and integration, along with relevant certifications and training. This role requires in-depth knowledge of various ServiceNow components and a commitment to enhancing our IT service management capabilities.
Essential Duties and Responsibilities
Administer, configure, and maintain the ServiceNow platform to meet business needs
Monitor platform licensing and perform regular audits
Perform system upgrades and patches, ensuring minimal disruption to operations
Develop and maintain ServiceNow workflows, scripts, business rules, and UI policies
Collaborate with stakeholders to gather requirements and implement ServiceNow solutions that align with business objectives
3rd Party software integrations
Provide technical support and guidance to end-users and other IT staff
Stay updated with the latest ServiceNow features, best practices, and industry trends
Participate in an afterhours support On Call rotation
Scheduled and unscheduled maintenance events when needed, including occurrences outside of normal business hours
Follow department processes and workflows
Schedule and work with outside vendors and contractors, assign tasks, and track their time
Follows all company safety rules and 5S/Lean Manufacturing policies
Required Qualifications and Knowledge/ Skills/ Abilities
Degree in Computer Science or related field and/or commensurate on-the-job experience
Strong understanding of ServiceNow components such as Incident, Problem, Change Management, Asset Management, CMDB, Customer Service, Field Service and Project Management
Prior experience diagnosing complex problems and developing solutions
Proficient in Office 365 applications
Demonstrable knowledge of ServiceNow deployment, implementation, and integration.
Knowledge of the principles, methods, and techniques used in ServiceNow systems administration and support
Demonstrable knowledge of the ServiceNow Workflow Editor
Excellent problem-solving skills and attention to detail
Ability to work independently and as part of a team
PRO113
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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