Company:
cyberThink, Inc
Location: Philadelphia
Closing Date: 04/12/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Job Description:
As a Desktop Support Specialist, you will provide technical support to maintain and troubleshoot desktop hardware, software, and network connectivity, along with configuring and testing workstation peripherals. You will manage Change Management tickets related to desktop issues and provide Incident Management Support for hardware and software connected to the Client network and surrounding field offices. This role also involves supporting specialized assistive technologies used within OVR, including JAWS, ZoomText, and Dragon Naturally Speaking.
Key Responsibilities:
Provide technical expertise in incident and change management, including ServiceNow.
Manage and resolve issues related to assistive technology software and unique hardware such as braille printing.
Install, configure, and deploy workstations and peripherals.
Conduct diagnostics and troubleshooting for desktop hardware, software, and network issues.
Perform physical installations and maintenance of IT equipment.
Deliver effective customer support and communicate solutions clearly.
Collaborate with remote IT support teams to ensure issue resolution.
Required Skills, Experiences, Education, and Competencies:
Advanced experience with incident and change management (ServiceNow).
Proficiency with assistive technology software and hardware.
Strong expertise in workstation setup and deployment.
Expert-level skills in MS products and troubleshooting.
Ability to perform hardware and software diagnostics.
Strong communication skills with a customer-focused approach.
Ability to support and assist remote IT teams as needed.
Desired Skills:
Experience with assistive technology hardware and software.
Proven background in desktop and user-end support.
Knowledge of current and emerging technologies.
Collaborative team player with a focus on problem-solving.
Customer-focused with a record of building strong relationships.
Demonstrated ability to adapt and improve processes creatively.
Clear communicator across multiple platforms with strong decision-making abilities.
The hourly range for roles of this nature are $25.00 to $35.00/hr. Rates are heavily dependent on skills, experience, location, and industry.
cyberThink is an Equal Opportunity Employer.
As a Desktop Support Specialist, you will provide technical support to maintain and troubleshoot desktop hardware, software, and network connectivity, along with configuring and testing workstation peripherals. You will manage Change Management tickets related to desktop issues and provide Incident Management Support for hardware and software connected to the Client network and surrounding field offices. This role also involves supporting specialized assistive technologies used within OVR, including JAWS, ZoomText, and Dragon Naturally Speaking.
Key Responsibilities:
Provide technical expertise in incident and change management, including ServiceNow.
Manage and resolve issues related to assistive technology software and unique hardware such as braille printing.
Install, configure, and deploy workstations and peripherals.
Conduct diagnostics and troubleshooting for desktop hardware, software, and network issues.
Perform physical installations and maintenance of IT equipment.
Deliver effective customer support and communicate solutions clearly.
Collaborate with remote IT support teams to ensure issue resolution.
Required Skills, Experiences, Education, and Competencies:
Advanced experience with incident and change management (ServiceNow).
Proficiency with assistive technology software and hardware.
Strong expertise in workstation setup and deployment.
Expert-level skills in MS products and troubleshooting.
Ability to perform hardware and software diagnostics.
Strong communication skills with a customer-focused approach.
Ability to support and assist remote IT teams as needed.
Desired Skills:
Experience with assistive technology hardware and software.
Proven background in desktop and user-end support.
Knowledge of current and emerging technologies.
Collaborative team player with a focus on problem-solving.
Customer-focused with a record of building strong relationships.
Demonstrated ability to adapt and improve processes creatively.
Clear communicator across multiple platforms with strong decision-making abilities.
The hourly range for roles of this nature are $25.00 to $35.00/hr. Rates are heavily dependent on skills, experience, location, and industry.
cyberThink is an Equal Opportunity Employer.
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