Company:
Resource Logistics, Inc.
Location: Charlotte
Closing Date: 18/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Tile : Deskside Technician
Location : Charlotte, NC (onsite)
Rate :$21/hr. on W2 (No Benefits)
Job Description
As an Onsite Support Technician with minimum of 4-7 years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:
" Manage a team of 25-30 technicians across locations
" Manage the reporting of SLAs, Adherence of SLA and contract
" Manage shift and shift planning including on call roster
" Manage Resource productivity
" Enable the team with training and development
" Ensure security compliance
" Ensure sufficient inventory level is managed across locations
" Ensure all service request and incidents are resolved before agreed service levels
" Plan and execute any move request or project work
" Lead the team by providing technical and process assistance to below activities
" Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
" Perform Break Fix, Desk Side Support, IMACD s, Data Migration, Refreshes and health checks
" Perform onsite updates, Configuration changes, or Software installations.
" Provide onsite technical assistance to end users by visiting their desk location
" Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.
" Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.
" Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
" Perform end-user support related security and controls and compliance related tasks such as
" Access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs
" Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.
" Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support
" Provide IT support for disaster recovery and im,te response in the event of emergency situations at local sites.
" Provide On-call support if required outside business hours on a rotational basis
Location : Charlotte, NC (onsite)
Rate :$21/hr. on W2 (No Benefits)
Job Description
As an Onsite Support Technician with minimum of 4-7 years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:
" Manage a team of 25-30 technicians across locations
" Manage the reporting of SLAs, Adherence of SLA and contract
" Manage shift and shift planning including on call roster
" Manage Resource productivity
" Enable the team with training and development
" Ensure security compliance
" Ensure sufficient inventory level is managed across locations
" Ensure all service request and incidents are resolved before agreed service levels
" Plan and execute any move request or project work
" Lead the team by providing technical and process assistance to below activities
" Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
" Perform Break Fix, Desk Side Support, IMACD s, Data Migration, Refreshes and health checks
" Perform onsite updates, Configuration changes, or Software installations.
" Provide onsite technical assistance to end users by visiting their desk location
" Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.
" Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.
" Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
" Perform end-user support related security and controls and compliance related tasks such as
" Access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs
" Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.
" Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support
" Provide IT support for disaster recovery and im,te response in the event of emergency situations at local sites.
" Provide On-call support if required outside business hours on a rotational basis
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