CRM Developer

Position Information: Full-Time Position; Government contractor supporting DOJ NSD

Location: Washington, DC (onsite)

Position Timing: Position requires candidate to obtain SCI prior to starting; can take 2-4 weeks to process

The Infrastructure Support and Software Development Services division provides all IT services necessary to support the NSD's Infrastructure & Operations as well as Software Development, Engineering, and Service Desk.

Responsibilities:

Responsible for design, development, and modifications to extend capabilities of the ServiceNow platform to optimize use of the modules to include but not limited to ITSM, ITBM and SPM for NSD business processes.

Provides development and maintenance of Salesforce as a case/matter management platform. This includes the use of native Salesforce applications, custom developed workflows, and Application Programming Interface from a variety of resources, including, but not limited to:

Litify/LegalStratus: Legal Matter Management Salesforce Native Application

iPublic Sector Foundations

Salesforce CRM Analytics Plus

Flosum (Dev Ops)

Additional integration with mission partner data repositories (e.g. Max.gov)

Required Qualifications:

10 years of experience with CRM systems development

Proficiency with the configuration, support, and maintenance of ServiceNow

Proficiency with the configuration, support, and maintenance of Salesforce

Bachelor's Degree required; advanced degree preferred

Security Clearance Requirements:

Active Top Secret, required

Work Environment and Physical Demands:

Candidate must be able to function in a general office environment.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.