Senior Desktop/Onsite Support Analyst

Company:  LanceSoft Inc
Location: Lake Mary
Closing Date: 30/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
NIT001

Job Description:

• Provides support to all IT-related activities and initiatives, including guidance, assistance, coordination, and follow-up on IT problems and ensures resolution.

• Provides guidance, assistance, coordination, and follow-up on problems and ensures resolution.

• Provides support to a specific group of customers on applications, infrastructure, and technology related activities for small projects.

• Works with application developers and operations to support production applications and customer-specific operations.

• Trains customers on new products, applications, and platforms.

• Contributes to the achievement of team objectives.

• Bachelor's degree in a related discipline or equivalent work experience required.

• Experience in technical and customer-support required, experience in the securities or financial services industry is a plus.

Supplier Notes:

• Onsite 5 days per week (will work between both Lake Mary offices

• 7am-4pm or 8am-5pm with a lunch... Overtime (evenings/weekends) opportunities available

• 3-5 years of experience in desktop support environment

• Team of 8 supporting 42 locations

• Clients are all internal

• Break/fix, software support, remote support

• Strong written/verbal communications

• SCCM to deploy packages is a plus

• Active Directory

• MS Teams between LOBs and technicians

• Jabber phone system

• Internal chat for assistance and knowledge transfer

• Close-knit training/ramp up period

• Financial services/domain experience is not required

• Degree is a plus but not required... experience/personality are more important

• 2 rounds of interviews (video first and then onsite)

Position Comments (Visible to all users):
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