Company:
Northwood Technical College
Location: Ashland
Closing Date: 16/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Overview:
Northwood Technical College is seeking applications from qualified candidates for a full-time Service Desk Technician I at the Ashland Campus.
Under the direction of the Service Desk Technician III, the Service Desk Technician I is responsible for the daily operation of the assigned campus/location computing environment; providing direct support to college staff and students; and implementing policies and procedures in accordance with overall objectives of college computing systems.
Responsibilities:
Actively embody and promote Northwood Tech’s Values:Collaboration – Value relationships that enhance learning and promote economic development.
Innovation – Embrace the latest theories and technologies to support student and community success.
Excellence – Prioritize high quality education, services, and continuous improvement in a dynamic learning environment.
Community – Value our deep connections to our communities by working together to provide solutions through student success.
Support – Empower individuals by supporting their success with quality experiences and services designed to meet their needs.
Integrity – Uphold honesty and accountability in a diverse, open, and ethical learning and working environment.
Respect – Value each individual and approach all interactions mindfully, with civility, empathy, and openness to new and differing ideas.
Serving as the first point of contact for customers seeking technical assistance through the Help Desk.
Provide support to students and staff.
Provide technical assistance in the management of computer systems.
Install, configure, upgrade and support software/hardware.
Assist in maintaining the campus local area network.
Provide written documentation of software/hardware to include training and demonstration of the use of software and equipment.
Coordinate the use of project and task planning methodologies for assigned tasks and projects.
Keep current with new and emerging technologies.
Demonstrate a positive impression of Northwood Tech in internal and external relationships.
Actively participate in campus and college-wide teams and committees
Other duties as assigned.
Qualifications:
Degree & Experience Required:
Associate’s degree (or two years post-secondary education) in related field or equivalent*
Two years related work experience
*Equivalent educational/occupational experience may be a high school diploma plus 4 years of relevant experience
Knowledge, Skills, and Abilities:
Ability to communicate effectively both written and verbally
Proficiency in the use of Microsoft Office suite and the ability to effectively apply technology to tasks and projects
Ability to contribute to a team environment while maintaining positivity and professionalism
Strong customer service skills that focus on creative problem solving
Time management skills that apply organization and prioritization demonstrating the ability to multitask and work independently
Ability to obtain driver’s license and insurance coverage in accordance with College policy
Salary:
FY25 Salary - Grade H - $21.05 / hour
Benefits:
Medical, Dental, Vision
Health Savings Account/Flexible Spending Account
Long Term/Short Term Disability
Life Insurance
Wisconsin Retirement System
403(b)/457(b) Retirement Savings
Paid Holidays
Paid Leave
More detailed information online at
Close Date:
9/20/2024
Northwood Technical College is seeking applications from qualified candidates for a full-time Service Desk Technician I at the Ashland Campus.
Under the direction of the Service Desk Technician III, the Service Desk Technician I is responsible for the daily operation of the assigned campus/location computing environment; providing direct support to college staff and students; and implementing policies and procedures in accordance with overall objectives of college computing systems.
Responsibilities:
Actively embody and promote Northwood Tech’s Values:Collaboration – Value relationships that enhance learning and promote economic development.
Innovation – Embrace the latest theories and technologies to support student and community success.
Excellence – Prioritize high quality education, services, and continuous improvement in a dynamic learning environment.
Community – Value our deep connections to our communities by working together to provide solutions through student success.
Support – Empower individuals by supporting their success with quality experiences and services designed to meet their needs.
Integrity – Uphold honesty and accountability in a diverse, open, and ethical learning and working environment.
Respect – Value each individual and approach all interactions mindfully, with civility, empathy, and openness to new and differing ideas.
Serving as the first point of contact for customers seeking technical assistance through the Help Desk.
Provide support to students and staff.
Provide technical assistance in the management of computer systems.
Install, configure, upgrade and support software/hardware.
Assist in maintaining the campus local area network.
Provide written documentation of software/hardware to include training and demonstration of the use of software and equipment.
Coordinate the use of project and task planning methodologies for assigned tasks and projects.
Keep current with new and emerging technologies.
Demonstrate a positive impression of Northwood Tech in internal and external relationships.
Actively participate in campus and college-wide teams and committees
Other duties as assigned.
Qualifications:
Degree & Experience Required:
Associate’s degree (or two years post-secondary education) in related field or equivalent*
Two years related work experience
*Equivalent educational/occupational experience may be a high school diploma plus 4 years of relevant experience
Knowledge, Skills, and Abilities:
Ability to communicate effectively both written and verbally
Proficiency in the use of Microsoft Office suite and the ability to effectively apply technology to tasks and projects
Ability to contribute to a team environment while maintaining positivity and professionalism
Strong customer service skills that focus on creative problem solving
Time management skills that apply organization and prioritization demonstrating the ability to multitask and work independently
Ability to obtain driver’s license and insurance coverage in accordance with College policy
Salary:
FY25 Salary - Grade H - $21.05 / hour
Benefits:
Medical, Dental, Vision
Health Savings Account/Flexible Spending Account
Long Term/Short Term Disability
Life Insurance
Wisconsin Retirement System
403(b)/457(b) Retirement Savings
Paid Holidays
Paid Leave
More detailed information online at
Close Date:
9/20/2024
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