Microsoft Dynamics 365 Commerce / Retail Techno-Functional consultant

Position: Microsoft Dynamics 365 Commerce / Retail Techno-Functional consultant

Experience: 8+ years

Work Location: Washington DC or Wilmington, Delaware. Resource will have to work in night shift, if required (TBD)

Function:

This client-facing role requires good experience with Microsoft Dynamics 365 Commerce / Retail and excellent interpersonal skills. Must be client-focused, team oriented with exceptional communication skills.

Experience:.

8+ years of experience in leading and managing Microsoft Dynamics 365 Commerce / Retail support project

Experience of D365 Commerce / AX 20212 Retail implementations and support

Experience of rollouts, deployments, upgrade

Experience of code / fix push to EMPOS

Experience of setting up new stores, store migrations

Experience of SLA based support

Experience of configuration and troubleshooting of POS setup that includes printers, customer display, scanners, hardware station, MPOS

Experience of working on incident management tools like ServiceNow

Good exposure to Finance & SCM domains and industry knowledge

Flexible with work hours

Ability to manage requirements/scope and risks appropriately

Ability to identify risks, issues, find solution and plan/manage them

Good at client interactions, able to set & manage stakeholder expectation

Good presentation and communication skills

Good experience of working in multi-vendor environment

Should be okay with Onsite-Offshore Global Delivery Model

Travel as needed

Roles and Responsibilities

D365 HQ Enhancements (Code Fixes, Configuration) and testing in multiple environments and performing regression testing

MPOS, HQ and CSU deployment for changes, fixes and upgrades

MPOS (frontend) support

MPOS API Interfaces support

MPOS Customizations and extensions support and future enhancements

D365 HQ Interface support to with Client s Revenue Accounting systems

MPOS upgrades, enhancements (configuration, code fixes) and mass deployment across store network

Configuration and troubleshooting of POS setup that includes printers, customer display, scanners, hardware station, MPOS

Testing and Release management

Perform root cause analysis for issues

Creating or updating Technical design documents

Good at client interactions, able to set and manage stakeholder expectation

Ability to manage requirements or scope and risks appropriately

Ability to identify risks, issues, find solution and plan or manage them

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.