Contract Role: Operations Analyst in Richmond, VA

Duration: 1 year contract with possible extension

Pay range: $22-25/Hr on w2 (All inclusive)

What schedule: Rotating Shift Work / 8 week schedule

Job description:

High Level Project Overview: monitor and dispatch outage trouble calls, analyze outage calls that come in to determine location of problem, prioritize all emergency work, outage and non-outage work for first responders, talk with customers to determine power issues they are having.

At any time is overtime required or would you say it is just available as a function of the job?

Overtime is required for this position. Weather situations dictate overtime as well as having to fill vacant shifts to ensure staffing levels are adequate.

What are the top (at least 3 if possible) “must have” skill sets (technical/functional) which are required?

Multi-tasking (handling changing priorities constantly)

Computer based skills (all Windows applications, typing, etc.)

Good customer service skills (talking to customers)

Data analysis (review multiple information sources to determine appropriate action)

What are the top “nice to have” skill sets?

Dispatch skills (call centers, 911 operations centers, utilities, etc.)

What soft skill requirements do you have (team fit and personality requirements)?

Looking for energetic and personable candidates who have a good customer service personality that can talk with customers and field workers all day with a good attitude even during stressful or busy times. Being coachable/trainable because there is so much to learn with this position.

What education and certifications/licensures are required?

High School Graduate / GED

Are there any specific companies/industries or ideal background you’d like to see in the candidate’s experience?

Any 911 dispatch centers, Utility Dispatch, call center customer service.

Will this candidate be dealing with Private Personal Information (PPI), Company Sensitive Information or Credit Sensitive Information?

Yes, candidate will have access to customer information.

How will the interviews be conducted? In person

Regards,

Ankur Mallik

Email: (url removed)

Phone: (phone number removed)