GA - DBHDD - Technical Support Specialist

Short Description:
Will oversee IT systems and
assets, assist with upgrades and fixes, and provide training and support as
needed. Extensive knowledge of
computer hardware and software, network maintenance, and industry trends to
keep us on the cutting edge.

Complete Description:
MUST BE LOCAL TO ATLANTA
ONSITE REQUIRED

Objectives of this role

Maintain essential IT
operations, including operating systems, security tools, applications,
servers, email systems, laptops, desktops, software, and hardware

Handle business-critical IT
tasks and system improvements

Enable faster and smarter
business processes and employee productivity

Research and evaluate emerging
technologies, hardware, and software

Serve as the subject-matter
expert supporting Windows, and widely used software and applications, such
as Microsoft and Adobe.

Responsibilities

Install, configure, and support
workstation software, hardware, printers, and phones

Analyze staff needs, identify
vulnerabilities, and boost efficiency and accuracy

Execute systems and network
design, documentation, implementation, testing, and administration, and
ensure components meet business needs and work together seamlessly

Implement applications and
software upgrades and troubleshoot any performance issues

Train employees in using
software and hardware, and provide technical support when needed

Required skills and
qualifications

Knowledge
of troubleshooting MS Office 365, VPN, Adobe, McAfee, LogMeIn, encryption, etc.

Ability
to troubleshoot computer peripheral devices: printers, scanners, MDF, monitors,
keyboard, mice etc.

Experienced
in troubleshoot issues on end user computing devices, including desktops,
laptops, and Surface Pros.

History
of working in an Active Directory domain environment

Proficient
at software installs and troubleshooting

Some
networking knowledge, along with the ability to troubleshoot network issues
from the command line.