Company:
The Computer Merchant, Ltd
Location: Chandler
Closing Date: 22/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
JOB TITLE: Sales Support Analyst
JOB LOCATION: Chandler, AZ
WAGE RANGE*: 22.00 - 24.00
JOB NUMBER: AVTJP(phone number removed)
REQUIRED EXPERIENCE:
Customer Service Experience
JOB DESCRIPTION
Job Summary:
Supports and manages the creation of sales orders based on customer purchase orders submitted.
Principal Responsibilities:
• Enter and book clean sales order based on purchase orders received from customers and ensure they matched exactly to a quote if applicable. Provide timely feedback to the quote specialist team if applicable. Manage any/all sales order changes/updates as applicable. Clear any/all orders blocks (Credit/Price/Denied Party, etc.) to meet standard Service Level Agreements.
• Communication with Sales Ops team members regarding quote/order mismatch issues, customer terms issues, order blocks that need escalation, etc.
• Owns booking of all order types including standard off the shelf, integration order types (Modified off the shelf including make to order, make to stock and config to order), as well as consignment, warranty repair, manual kit billing, COI/SBE/CBB, etc.
• Requests to support teams to clear order blocks for credit, pricing issues, denied parties, etc.
• Customer Master CMIR support
• First commit promise date determination
• Other duties as assigned.
Job Level Specifications:
• Acquired and applies working knowledge of the organization, job, practices and procedures to be proficient in all aspects of job.
• Performs functions semi-routine in nature and recognizes the need for occasional alternative solutions.
• Work is performed independently, with minimal supervision. Able to establish priorities and manage time to complete work.
• Collaboration with other departments or teams may be required to perform role. May frequently respond to requests from others, internally or externally.
• Impact of decisions may affect the department. Errors may result in loss of time, resources and/or customer satisfaction.
Work Experience:
• Typically requires a minimum of two years of related experience.
Equal Opportunity Employer Veterans/Disabled
* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
JOB LOCATION: Chandler, AZ
WAGE RANGE*: 22.00 - 24.00
JOB NUMBER: AVTJP(phone number removed)
REQUIRED EXPERIENCE:
Customer Service Experience
JOB DESCRIPTION
Job Summary:
Supports and manages the creation of sales orders based on customer purchase orders submitted.
Principal Responsibilities:
• Enter and book clean sales order based on purchase orders received from customers and ensure they matched exactly to a quote if applicable. Provide timely feedback to the quote specialist team if applicable. Manage any/all sales order changes/updates as applicable. Clear any/all orders blocks (Credit/Price/Denied Party, etc.) to meet standard Service Level Agreements.
• Communication with Sales Ops team members regarding quote/order mismatch issues, customer terms issues, order blocks that need escalation, etc.
• Owns booking of all order types including standard off the shelf, integration order types (Modified off the shelf including make to order, make to stock and config to order), as well as consignment, warranty repair, manual kit billing, COI/SBE/CBB, etc.
• Requests to support teams to clear order blocks for credit, pricing issues, denied parties, etc.
• Customer Master CMIR support
• First commit promise date determination
• Other duties as assigned.
Job Level Specifications:
• Acquired and applies working knowledge of the organization, job, practices and procedures to be proficient in all aspects of job.
• Performs functions semi-routine in nature and recognizes the need for occasional alternative solutions.
• Work is performed independently, with minimal supervision. Able to establish priorities and manage time to complete work.
• Collaboration with other departments or teams may be required to perform role. May frequently respond to requests from others, internally or externally.
• Impact of decisions may affect the department. Errors may result in loss of time, resources and/or customer satisfaction.
Work Experience:
• Typically requires a minimum of two years of related experience.
Equal Opportunity Employer Veterans/Disabled
* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
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