Company:
Orlando Health
Location: Orlando
Closing Date: 21/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Position Summary:
Orlando Health Medical Group Patient Portal Technical Support Department
Orlando Health Medical Group is a comprehensive physician group serving patients from across the southeastern United States. With more than 200 practices and 1,200 physicians, Orlando Health Medical Group has a strong representation in over 55 specialties, including cardiology, vascular medicine, orthopedics, oncology, digestive health, neurology, neurosurgery, bariatric surgery, general surgery, bone marrow transplant and critical care medicine, as well as more than 30 pediatric subspecialties, women’s health, primary care and the largest hospitalist program in Florida.
Position Summary:
This role is specific to Orlando Health MyChart Patient Portal tech support team. The tech support team helps patients and team members interfacing with the online web portal for health records. Responsibilities include answering incoming phone calls, responding to incoming emails, completing daily reports and other assigned tasks. Experience with providing technical support is preferred. Comfortable with working in a multi-tasking environment. Regularly communicates with team and takes a proactive role in problem resolution and troubleshooting
Orlando Health offers a great benefits package that includes:
Medical, Dental, Vison
403(b) Retirment Savings Plan
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Paid Time Off (Up to 5 weeks to start)
Life Insurance
Extended Leave Plan (ELP)
Family Care (child care, elder care, pet care)
Paid Parental Leave
Pet Insurance
Car Insurance
100% PAID Tuition as well as tuition reimbursment & monthly payments to help pay down any graduated school debt
ALL benefits start day one
Responsibilities:
Essential Functions
Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary.
Demonstrate superb telephone etiquette, team player attitude and professional communication skills at all times.
Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy
Exhibits working knowledge in the use of all registration, scheduling systems, and Web based resources.
Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data entry.
Maintains basic understanding of the medical needs during the screening process for scheduling an appointment.
Consistently reviews the schedules daily and communicates all changes to appropriate staff.
Consistently meets departmental goals for productivity, quality and customer service standards set by Orlando Health.
Maintains a working knowledge of ICD-9 (ICD-10) and CPT codes, as deemed necessary.
Identifies customer service issues and resolves or initiates necessary follow-up.
Adheres to all portions of the Orlando Health Professional Appearance Policy at all times.
Maintains regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
Maintains compliance with all Orlando Health policies and procedures.
Qualifications:
Education/Training
High school graduate or equivalent.
Must complete Orlando Health medical terminology course within 90 days of hire.
Licensure/Certification
None.
Experience
One (1) year of retail, customer service or health care.
Computer experience required.
Orlando Health Medical Group Patient Portal Technical Support Department
Orlando Health Medical Group is a comprehensive physician group serving patients from across the southeastern United States. With more than 200 practices and 1,200 physicians, Orlando Health Medical Group has a strong representation in over 55 specialties, including cardiology, vascular medicine, orthopedics, oncology, digestive health, neurology, neurosurgery, bariatric surgery, general surgery, bone marrow transplant and critical care medicine, as well as more than 30 pediatric subspecialties, women’s health, primary care and the largest hospitalist program in Florida.
Position Summary:
This role is specific to Orlando Health MyChart Patient Portal tech support team. The tech support team helps patients and team members interfacing with the online web portal for health records. Responsibilities include answering incoming phone calls, responding to incoming emails, completing daily reports and other assigned tasks. Experience with providing technical support is preferred. Comfortable with working in a multi-tasking environment. Regularly communicates with team and takes a proactive role in problem resolution and troubleshooting
Orlando Health offers a great benefits package that includes:
Medical, Dental, Vison
403(b) Retirment Savings Plan
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Paid Time Off (Up to 5 weeks to start)
Life Insurance
Extended Leave Plan (ELP)
Family Care (child care, elder care, pet care)
Paid Parental Leave
Pet Insurance
Car Insurance
100% PAID Tuition as well as tuition reimbursment & monthly payments to help pay down any graduated school debt
ALL benefits start day one
Responsibilities:
Essential Functions
Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary.
Demonstrate superb telephone etiquette, team player attitude and professional communication skills at all times.
Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy
Exhibits working knowledge in the use of all registration, scheduling systems, and Web based resources.
Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data entry.
Maintains basic understanding of the medical needs during the screening process for scheduling an appointment.
Consistently reviews the schedules daily and communicates all changes to appropriate staff.
Consistently meets departmental goals for productivity, quality and customer service standards set by Orlando Health.
Maintains a working knowledge of ICD-9 (ICD-10) and CPT codes, as deemed necessary.
Identifies customer service issues and resolves or initiates necessary follow-up.
Adheres to all portions of the Orlando Health Professional Appearance Policy at all times.
Maintains regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
Maintains compliance with all Orlando Health policies and procedures.
Qualifications:
Education/Training
High school graduate or equivalent.
Must complete Orlando Health medical terminology course within 90 days of hire.
Licensure/Certification
None.
Experience
One (1) year of retail, customer service or health care.
Computer experience required.
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