Company:
Diverse Lynx
Location: Erie
Closing Date: 22/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Hello,
I ve a position of Zendesk Technical Consultant with client TCS .
Location: Erie, PA
Job Description:
Build and maintain support applications and tools.
Improve team efficiency and quality by building / maintaining tools to assist in daily operations.
Build and maintain apps/integrations that bring critical user information directly into the support platform.
Build and maintain integrations with our support platform (Zendesk) and external services (e.g. Vimeo, OTT, Salesforce, Airtable, Slack, etc.). In particular, maintain the webhook integration between Zendesk and Vimeo.
Configure and maintain other third-party applications within the support platform.
Build and maintain the Help Centre front end and Help center customization.
Knowledge on SSO (single sign on) and ability to customize support experience based on Customers identification (membership type).
Add/remove copy, upsells, and tweaks to the overall appearance.
Implement Help Centre integrations (AI chatbot).
Build and maintain browser-based and phone support channels.
This includes the Core Contact Form, other specialized contact forms, as well as various Zendesk widgets across the site.
Investigate and implement new support channels, such as AI-powered chat interfaces.
Build, evolve and maintain the Enterprise phone support line in Twilio.
Skills and knowledge you should possess:
4+ years in a systems application developing/engineering role within customer support.
3+ years of experiences working with Zendesk app frameworks and Web API s and a general understanding of Zendesk is a must.
Proficiency in NodeJS, Python, PHP, ReactJS, NextJS.
CI/CD tools.
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
I ve a position of Zendesk Technical Consultant with client TCS .
Location: Erie, PA
Job Description:
Build and maintain support applications and tools.
Improve team efficiency and quality by building / maintaining tools to assist in daily operations.
Build and maintain apps/integrations that bring critical user information directly into the support platform.
Build and maintain integrations with our support platform (Zendesk) and external services (e.g. Vimeo, OTT, Salesforce, Airtable, Slack, etc.). In particular, maintain the webhook integration between Zendesk and Vimeo.
Configure and maintain other third-party applications within the support platform.
Build and maintain the Help Centre front end and Help center customization.
Knowledge on SSO (single sign on) and ability to customize support experience based on Customers identification (membership type).
Add/remove copy, upsells, and tweaks to the overall appearance.
Implement Help Centre integrations (AI chatbot).
Build and maintain browser-based and phone support channels.
This includes the Core Contact Form, other specialized contact forms, as well as various Zendesk widgets across the site.
Investigate and implement new support channels, such as AI-powered chat interfaces.
Build, evolve and maintain the Enterprise phone support line in Twilio.
Skills and knowledge you should possess:
4+ years in a systems application developing/engineering role within customer support.
3+ years of experiences working with Zendesk app frameworks and Web API s and a general understanding of Zendesk is a must.
Proficiency in NodeJS, Python, PHP, ReactJS, NextJS.
CI/CD tools.
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
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