Company:
Diverse Lynx
Location: Hartford
Closing Date: 19/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Job Summary:
Job Description/ Responsibilities
We are seeking an experience ServiceNow ITSM Admin / Analyst to join our IT team.
The successful candidate will be responsible for managing and maintaining our ServiceNow ITSM platform, ensuring efficient and effective delivery of IT services
Required Skills : ServiceNow ITSM
Roles & Responsibilities :
Administer and maintain the ServiceNow ITSM platform, including incident, problem, change and asset management modules Configure and customize the platform to meet business requirements
Develop and maintain workflows, business rules and scripts to automate IT processes Ensure data integrity and accuracy and platform Data imports and exports are needed.
Collaborate with IT teams to ensure seamless integration with other IT system and process.
Develop and maintain reports, dashboards and metrics to measure IT performance and service quality
Provide training and support to IT staff and end users on ServiceNow ITSM best practices and usage
Stay up to date with new features and releases and make recommendations for platform enhancements.
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
Job Description/ Responsibilities
We are seeking an experience ServiceNow ITSM Admin / Analyst to join our IT team.
The successful candidate will be responsible for managing and maintaining our ServiceNow ITSM platform, ensuring efficient and effective delivery of IT services
Required Skills : ServiceNow ITSM
Roles & Responsibilities :
Administer and maintain the ServiceNow ITSM platform, including incident, problem, change and asset management modules Configure and customize the platform to meet business requirements
Develop and maintain workflows, business rules and scripts to automate IT processes Ensure data integrity and accuracy and platform Data imports and exports are needed.
Collaborate with IT teams to ensure seamless integration with other IT system and process.
Develop and maintain reports, dashboards and metrics to measure IT performance and service quality
Provide training and support to IT staff and end users on ServiceNow ITSM best practices and usage
Stay up to date with new features and releases and make recommendations for platform enhancements.
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
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