Business Process & Change Analyst

Software Guidance & Assistance, Inc., (SGA), is searching for a Business Process & Change Analyst for a Contract assignment with one of our premier SaaS clients in San Jose, CA. This is a hybrid role.

Responsibilities :

Work cross-functional with IT business and Go-to-Market partners at all levels to drive organizational change, change management, and business user testing.

Coach and mentor functional change agents and managers leading the people side of change to execute project-specific change strategies, change management and training plans

Coordinate, review, and assist in delivery of product and process-specific training related to the Enterprise Go-To-Market offers

Communicate Go-To-Market changes, process changes, and or system changes to global operational and approval teams that would impact deals they support

Lead and perform business user acceptance testing from pre-planning through to execution and launch.

Actively participate in projects within Pricing and Revenue Operations and advocate for continuous improvement in the quote-to-cash processes

Required Skills :

Outstanding interpersonal skills, able to articulate challenges and help inform decisions to relevant collaborators

Proven ability to identify problems, propose solutions, and drive projects to completion in a fast-paced environment.

Meticulous attention to detail and a commitment to delivering high-quality work with a focus on accuracy and precision.

Ability to adapt to changing priorities and thrive in a dynamic, constantly evolving environment.

Bachelors in Finance, Business Administration, Operations, or other related areas; and/or industry-specific experience (3-5 years)

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work.

EEO Employer: Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status.