Company:
Cortland
Location: Atlanta
Closing Date: 18/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Intro:
At Cortland, you map the story of your success. We don't adhere to the status quo, we love outside industry perspective, and we thrive on exploring possibilities and reimagining solutions. As an innovative leader in multifamily, our high performance continues to drive exponential growth – and we invite you to join us on our journey towards real estate excellence. With tools and guidance to sharpen your skills, you can forge your own career path, love what you do, and let it show.
Job Overview:
As an Applications Support Specialist, you are responsible for implementing and supporting Cortland’s software platform and resolving user issues for associates at both our communities and our corporate offices
Roles You Will Play:
The Helping Hand
Provide comprehensive support via telephone and internet to end users for problems or questions related to property operating system (POS) software products
Help with the development of end user instructions for the implementation of upgrades or updates
Utilize helpdesk software to track technology support needs, capture problems and solutions for reference, and identify future training needs
Analyze aggregate of support issues and needs to identify opportunities to improve processes and create efficiencies
The Problem-Solver
Review and analyze management reports for accuracy as needed; research to determine where data or report issue is occurring and provide detailed information to applicable second-tier support for property resolution
Analyze, troubleshoot, and prioritize escalated issues; escalate issues to appropriate department for support as necessary
Identify, research, and resolve applications problems and ensure technical issues are correctly escalated to IT service provider
The Setup Guru
Support the setup of new properties in all multifamily applications
Administer users and setup of systems to meet the operating requirements of Cortland
Assist with the testing and evaluation of new software, systems, and applications; provide feedback from an end user’s point of view to ensure easy usability once implemented
The Impact You Can Make
Helping people is what you love to do, and your amazing customer service skills allow you to assist anyone who reaches out to you.
Technical problems have met their match with you – your problem-solving prowess can tackle any issues!
Setups have never been easier or smoother, and any bugs are quickly remedied.
Building Blocks of Success:
Minimum of 6-12 months of previous Helpdesk experience and/or hands-on property management/accounting software systems experience; experience in the multifamily industry is preferred
High school diploma or GED
Strong organizational, customer service, and computer skills
Ability to approach problems both logically and creatively with a high attention to detail
Strong verbal and written communication skills; stellar interpersonal skills
Ability to meet deadlines and perform multiple assignments without immediate supervision
Strong analytical, critical thinking, time management, and problem-solving skills
Proficiency in Microsoft Office Suite applications
Outro:
At Cortland, we create, reimagine, and manage apartment communities for residents nationwide. Headquartered in Atlanta, GA, we have communities and regional offices all over the country, as well as overseas. From product design and procurement to general contracting and property management, we do it all – to make sure our communities are the perfect setting for living life to its fullest.
Our success is fueled by our belief in a better life – where hospitality is always a given, each detail is worth a second thought, and every open door is a new opportunity to go beyond expectations. We come to work every day to create possibilities for people – possibilities that translate into superior living spaces and experiences designed to inspire our residents, associates, and investors to live a better life focused on what matters most to them.
Cortland is an equal opportunity employer, and we’re proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email (url removed) or call (phone number removed). Cortland is a drug-free workplace. Cortland participates in e-verify to verify the employment status of all persons hired to work in the United States.
At Cortland, you map the story of your success. We don't adhere to the status quo, we love outside industry perspective, and we thrive on exploring possibilities and reimagining solutions. As an innovative leader in multifamily, our high performance continues to drive exponential growth – and we invite you to join us on our journey towards real estate excellence. With tools and guidance to sharpen your skills, you can forge your own career path, love what you do, and let it show.
Job Overview:
As an Applications Support Specialist, you are responsible for implementing and supporting Cortland’s software platform and resolving user issues for associates at both our communities and our corporate offices
Roles You Will Play:
The Helping Hand
Provide comprehensive support via telephone and internet to end users for problems or questions related to property operating system (POS) software products
Help with the development of end user instructions for the implementation of upgrades or updates
Utilize helpdesk software to track technology support needs, capture problems and solutions for reference, and identify future training needs
Analyze aggregate of support issues and needs to identify opportunities to improve processes and create efficiencies
The Problem-Solver
Review and analyze management reports for accuracy as needed; research to determine where data or report issue is occurring and provide detailed information to applicable second-tier support for property resolution
Analyze, troubleshoot, and prioritize escalated issues; escalate issues to appropriate department for support as necessary
Identify, research, and resolve applications problems and ensure technical issues are correctly escalated to IT service provider
The Setup Guru
Support the setup of new properties in all multifamily applications
Administer users and setup of systems to meet the operating requirements of Cortland
Assist with the testing and evaluation of new software, systems, and applications; provide feedback from an end user’s point of view to ensure easy usability once implemented
The Impact You Can Make
Helping people is what you love to do, and your amazing customer service skills allow you to assist anyone who reaches out to you.
Technical problems have met their match with you – your problem-solving prowess can tackle any issues!
Setups have never been easier or smoother, and any bugs are quickly remedied.
Building Blocks of Success:
Minimum of 6-12 months of previous Helpdesk experience and/or hands-on property management/accounting software systems experience; experience in the multifamily industry is preferred
High school diploma or GED
Strong organizational, customer service, and computer skills
Ability to approach problems both logically and creatively with a high attention to detail
Strong verbal and written communication skills; stellar interpersonal skills
Ability to meet deadlines and perform multiple assignments without immediate supervision
Strong analytical, critical thinking, time management, and problem-solving skills
Proficiency in Microsoft Office Suite applications
Outro:
At Cortland, we create, reimagine, and manage apartment communities for residents nationwide. Headquartered in Atlanta, GA, we have communities and regional offices all over the country, as well as overseas. From product design and procurement to general contracting and property management, we do it all – to make sure our communities are the perfect setting for living life to its fullest.
Our success is fueled by our belief in a better life – where hospitality is always a given, each detail is worth a second thought, and every open door is a new opportunity to go beyond expectations. We come to work every day to create possibilities for people – possibilities that translate into superior living spaces and experiences designed to inspire our residents, associates, and investors to live a better life focused on what matters most to them.
Cortland is an equal opportunity employer, and we’re proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email (url removed) or call (phone number removed). Cortland is a drug-free workplace. Cortland participates in e-verify to verify the employment status of all persons hired to work in the United States.
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