Systems Analyst II - Data Centers, IS Core

Job Description

The Telecom Systems Analyst is responsible for quoting, ordering, and coordinating circuit Moves, Adds & Changes (MAC's) of our Organization's WAN circuits with Service Providers. This position serves as the liaison between Network Service Providers and internal Expeditors key stakeholders, which includes Networking staff, department leadership and branch offices. Key responsibilities include:

Analysis, planning, and coordination between network engineers and Service Providers

Build rapport with Service Providers and internal customers and maintain those relationships

Manage and hold Service Providers accountable to comply with company installation requirements

Work closely with Service Providers, network engineers, and local contacts to complete installations in a timely manner

Manage, monitor, and track circuit MACs through the implementation process

Provide pertinent order status daily and/or weekly to internal customers

Respond to engineer and GEO concerns throughout installation process

Support Management by handling customer concerns promptly using good judgement

Record and document Commissioning Letters, Quotes, Disconnect Requests, Renewal rates and other critical documents

Participate in weekly and monthly Service Provider calls to provide status, urgency or outstanding issues

Support internal procurement team in the processing of service provider invoices to ensure timely and accurate processing of payments

Research billing disputes

This position is on-site and will reside in the greater Seattle, WA. area at one of the following locations depending on availability. Candidates must be local or willing to relocate. Relocation assistance is not offered for this position.

Downtown Seattle

Federal Way

Lynnwood

Bellevue (Factoria)