Support Analyst 1

Typical Day in the Role
Typical task breakdown and operating rhythm: The role will consist of __30-40%_Incoming tickets and emails, 30-40% acting on the tickets, 20- 40% Supporting creating IT ops team.

Compelling Story & Candidate Value Proposition
What makes this role interesting? - This role provides the opportunity to work with cutting edge tech and gaming.
Unique Selling Points: Supporting AAA gaming studios

Top 3 Hard Skills Required + Years of Experience
1. Customer Service experience | 1-2 years
2. Support Desktop Hardware/Software troublehsooting |1-2 years
3. Ticket Managment | 1-2 years

Supporting the desktop systems for Turn 10 development:

Requirements:
Support Desktop Hardware/Software troublehsooting

General Break Fix support

Hardware refreshes

Work with IRT team on ticket triaging

Support OPs with tier1 tickets

Strong Customer Support Skills

Handle user hardware onboarding / offboarding

Support Turn 10's Devkit Infrastructure

Years of Experience Required: 1-3 overall years of experience in the field.

Job Location: Redmond, WA, United States