Company:
Crossfire Consulting Corporation
Location: Philadelphia
Closing Date: 04/12/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
IT Support Specialist
Location: Philadelphia, PA
Contract Length: 1 yr
Work Setup: Onsite with limited remote work flexibility
About the Role
We are seeking an experienced IT Support Specialist to join our technical support team. In this role, you will provide comprehensive Tier 1 and 2 support, troubleshoot hardware and software issues, and ensure excellent service delivery to our organization.
IT Support Specialist Responsibilities
Deliver Tier 1 and 2 technical support for software and hardware systems
Diagnose and resolve technical issues using established procedures
Perform root cause analysis and develop prevention protocols
Maintain knowledge and call tracking databases
Provide technical guidance and informal training to end users
Collaborate with team members to ensure comprehensive support coverage
Contribute to documentation and process improvement initiatives
IT Support Specialist Core Qualifications
3+ years of experience in IT support or related field
Expert knowledge of Microsoft Windows, Apple Macintosh, and Apple iOS systems
Strong understanding of networking architecture and protocols
Proven track record of excellent customer service and communication skills
Demonstrated ability to manage multiple projects and priorities effectively
Experience with information security concepts and principles
Strong analytical and problem-solving abilities
Additional Requirements
Availability for 24/7 on-call support rotation (laptop and phone provided)
Physical ability to:
Lift up to 25 pounds unassisted
Lift up to 50 pounds with assistance (infrequently)
Stand or walk for extended periods as needed
What Sets a Successful IT Support Specialist Apart
Passion for technology and commitment to continuous learning
Ability to thrive in a fast-paced, dynamic environment
Excellence in team collaboration and knowledge sharing
Strong documentation and process improvement skills
Effective communication with all organizational levels
Our IT Support Specialist position offers the opportunity to work with cutting-edge technology while developing your technical and professional skills in a collaborative environment.
We look forward to reviewing your application!
#tech
IT Support Specialist
Location: Philadelphia, PA
Contract Length: 1 yr
Work Setup: Onsite with limited remote work flexibility
About the Role
We are seeking an experienced IT Support Specialist to join our technical support team. In this role, you will provide comprehensive Tier 1 and 2 support, troubleshoot hardware and software issues, and ensure excellent service delivery to our organization.
IT Support Specialist Responsibilities
Deliver Tier 1 and 2 technical support for software and hardware systems
Diagnose and resolve technical issues using established procedures
Perform root cause analysis and develop prevention protocols
Maintain knowledge and call tracking databases
Provide technical guidance and informal training to end users
Collaborate with team members to ensure comprehensive support coverage
Contribute to documentation and process improvement initiatives
IT Support Specialist Core Qualifications
3+ years of experience in IT support or related field
Expert knowledge of Microsoft Windows, Apple Macintosh, and Apple iOS systems
Strong understanding of networking architecture and protocols
Proven track record of excellent customer service and communication skills
Demonstrated ability to manage multiple projects and priorities effectively
Experience with information security concepts and principles
Strong analytical and problem-solving abilities
Additional Requirements
Availability for 24/7 on-call support rotation (laptop and phone provided)
Physical ability to:
Lift up to 25 pounds unassisted
Lift up to 50 pounds with assistance (infrequently)
Stand or walk for extended periods as needed
What Sets a Successful IT Support Specialist Apart
Passion for technology and commitment to continuous learning
Ability to thrive in a fast-paced, dynamic environment
Excellence in team collaboration and knowledge sharing
Strong documentation and process improvement skills
Effective communication with all organizational levels
Our IT Support Specialist position offers the opportunity to work with cutting-edge technology while developing your technical and professional skills in a collaborative environment.
We look forward to reviewing your application!
#tech
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