Company:
UIC Alaska
Location: Aberdeen Proving Ground
Closing Date: 19/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Overview:
Desktop Support Specialist III:
Bowhead is looking for a Desktop Support Specialist III to provide inter-operable and integrated technical desktop, hardware, software, operating system, A365, mobile device, MS Teams meetings, SVTC support and Classified Information Management. The Desktop Support Specialist will be the functional lead for the Information Management Office (IMO) Desktop Support & Services which encompasses: Service Now Ticket Management, New Employee ATCTS, Annual Cybersecurity Awareness Training, Annual SAAR for Users, System Disconnect Tracking & Compliance, HQ Inventory Management, Printer Management, DEPO Admin/Email Distribution List.
Responsibilities:
Classified Management to include: Classified Data Spillage Procedures, SIPR Support (IAVA, upgrades etc), SIPR Accounts at up to TS level
Determine required software and hardware needs
Responsible for installing software to include but not be limited to; Army Gold Master and all other Army approved software required for mission support
Diagnosis of problems that may involve applications; installation backbone network; client electronic mail; peripheral devices and web applications
Provide patching and STIG compliance for all supported laptops and desktops
Update/patch/resolve any desktop/laptop issues related to security inspections; periodic scans; and CCRI compliance requirements
Analyze network failures in order to isolate problem areas; determine and perform corrective actions to bring the desktop back to full operational status.
Upon notification by the COR or CIO; provide written evaluations; procedures; checklists and instructions for CIO approval
Upon notification by the COR or CIO provide technical advice
Provide off-site support when required; i.e. conferences; meetings; or any alternate sites where support is needed
Provide single user training while troubleshooting an end user problem.
Install software and drivers; COTS applications supported include MS Edge; MS A365 Applications to include Teams, Outlook, and Office apps; Firefox; Adobe Reader; Java and PKI technologies
Start up, support, and shut down SVTC's and Teams Calls
Setup and configure iPhones and iPads
Other duties as assigned
Qualifications:
Master's degree and 6 years of experience or a Bachelor's Degree and 9 years of experience; 3 years of experience providing desktop support in a DoD environment
Army computer imaging experience; SVTC knowledge preferred
Mobile device support - Apple Business Manager, DISA Storefront, Purebred
Security+ Certification
SCIP Certification preferred
Ability to solve complex software and hardware issues
Outstanding customer support/communication skills, great work ethic, pleasant, attention to detail, and a can-do attitude
Ability to work independently with minimal management guidance
Ability to work on special projects while balancing the normal daily activities
Physical Demands:
Must be able to lift up to 25 pounds
Must be able to stand and walk for prolonged amounts of time
Must be able to twist, bend and squat periodically
SECURITY CLEARANCE REQREQUIREMENTS: Must be able to maintain a clearance at the Secret level. US Citizenship is a requirement for a Secret clearance at this location.
#LI-JS1
Desktop Support Specialist III:
Bowhead is looking for a Desktop Support Specialist III to provide inter-operable and integrated technical desktop, hardware, software, operating system, A365, mobile device, MS Teams meetings, SVTC support and Classified Information Management. The Desktop Support Specialist will be the functional lead for the Information Management Office (IMO) Desktop Support & Services which encompasses: Service Now Ticket Management, New Employee ATCTS, Annual Cybersecurity Awareness Training, Annual SAAR for Users, System Disconnect Tracking & Compliance, HQ Inventory Management, Printer Management, DEPO Admin/Email Distribution List.
Responsibilities:
Classified Management to include: Classified Data Spillage Procedures, SIPR Support (IAVA, upgrades etc), SIPR Accounts at up to TS level
Determine required software and hardware needs
Responsible for installing software to include but not be limited to; Army Gold Master and all other Army approved software required for mission support
Diagnosis of problems that may involve applications; installation backbone network; client electronic mail; peripheral devices and web applications
Provide patching and STIG compliance for all supported laptops and desktops
Update/patch/resolve any desktop/laptop issues related to security inspections; periodic scans; and CCRI compliance requirements
Analyze network failures in order to isolate problem areas; determine and perform corrective actions to bring the desktop back to full operational status.
Upon notification by the COR or CIO; provide written evaluations; procedures; checklists and instructions for CIO approval
Upon notification by the COR or CIO provide technical advice
Provide off-site support when required; i.e. conferences; meetings; or any alternate sites where support is needed
Provide single user training while troubleshooting an end user problem.
Install software and drivers; COTS applications supported include MS Edge; MS A365 Applications to include Teams, Outlook, and Office apps; Firefox; Adobe Reader; Java and PKI technologies
Start up, support, and shut down SVTC's and Teams Calls
Setup and configure iPhones and iPads
Other duties as assigned
Qualifications:
Master's degree and 6 years of experience or a Bachelor's Degree and 9 years of experience; 3 years of experience providing desktop support in a DoD environment
Army computer imaging experience; SVTC knowledge preferred
Mobile device support - Apple Business Manager, DISA Storefront, Purebred
Security+ Certification
SCIP Certification preferred
Ability to solve complex software and hardware issues
Outstanding customer support/communication skills, great work ethic, pleasant, attention to detail, and a can-do attitude
Ability to work independently with minimal management guidance
Ability to work on special projects while balancing the normal daily activities
Physical Demands:
Must be able to lift up to 25 pounds
Must be able to stand and walk for prolonged amounts of time
Must be able to twist, bend and squat periodically
SECURITY CLEARANCE REQREQUIREMENTS: Must be able to maintain a clearance at the Secret level. US Citizenship is a requirement for a Secret clearance at this location.
#LI-JS1
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