IT Support Specialist

Introduction:
Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

 

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview:
We are seeking a dedicated Level 1 Help Desk Technician to join our IT support team. The ideal candidate will provide first-line technical support to end-users, ensuring prompt resolution of hardware, software, and network issues within a Windows and VMware environment. Responsibilities include troubleshooting and resolving user issues virtually and in-person at multiple sites, managing service requests, and escalating complex problems to higher-level support. The technician will also assist in maintaining system performance, performing routine maintenance tasks, and documenting solutions. Strong communication skills, a customer-focused attitude, and basic knowledge of Windows OS, VMware, and networking principles are essential. Prior experience in a help desk role is preferred. Join us to help ensure seamless IT operations and exceptional user support.

How you'll make an impact:
User Support and Troubleshooting: Provide first-line technical support to end-users, addressing hardware, software, and network issues promptly and efficiently.

 

Incident Management: Log, track, and manage service requests and incidents using the help desk ticketing system, ensuring timely resolution and communication with users.

 

Windows OS Support: Assist users with issues related to Windows operating systems, including installation, configuration, and troubleshooting.

 

VMware Support: Provide basic support for VMware Horizon environment, including virtual machine setup, configuration, and troubleshooting.

 

Network Connectivity: Troubleshoot and resolve basic network connectivity issues, including wired and wireless connections.

 

Documentation: Maintain accurate and detailed documentation of support activities, solutions, and procedures to enhance knowledge sharing and future troubleshooting efforts.

 

Customer Service: Deliver exceptional customer service by maintaining a professional and empathetic attitude, ensuring user satisfaction and positive experiences.

 

Escalation Management: Identify and escalate complex issues to higher-level support teams or specialists when necessary, ensuring timely and effective resolution.

 

Training and Development: Continuously improve technical skills and knowledge through training, certifications, and staying updated with the latest industry trends and technologies.

 

Projects: Assist with managing and prioritize projects from the helpdesk eye to meet deadlines.

 

Mobility: We have multiple sites across San Diego, and need someone who is comfortable being mobile.

About you:
High school diploma

1 year experience with Windows/Office and basic Network Troubleshooting or equivalent training

Network+ preferred, but not required

Virtualization at a basic level preferred, but not required

#LI-TG2

Compensation and benefits:
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

 Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

Medical/dental/vision plans, which start from day one!

Life and accident insurance

401(K) and Roth options

Tax-advantaged accounts (HSA, FSA)

Educational expense reimbursement

Paid parental leave

Other benefits include:

Digital mental health services (Talkspace)

Flexible work hours (availability varies by office and job function)

Training programs

Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing

Charitable matching gift program

And more...

We value inclusion and diversity

to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.