Technical Support Specialist

As the first point of contact the Client Relations Tech Specialist is to provide phone and email support to our customers. As a result of the Client Relations Tech Specialist's superior emotional intelligence skills, they will be able to deescalate tense situations and build a relationship with our customers. The Client Relations Tech specialist should be able to provide level 1 technical trouble shooting and possess project management skills.

We champion customer focused solutions!

This position is On-site. We are looking for good people who want to be a part of the amazing culture here!

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Provide phone and email support to customers 10-15 calls a day and 25 to 30 emails

Create Service tickets

Manage customers service tickets to completion

Provide customer service

First point of customer Service contact

Relationship development

Soft selling

Scheduling preventative maintenance (PM)

Placing orders for Consumables for customers

Deescalating tense situations

Communicate information across departments

Be knowledgeable about current company policies, procedures, and directives

Continues improvement towards what the company does to support the business and success of internal and external customers

Being proficient in ERP system Netsuite Oracle

Competencies

Initiative

Problem Solving/Analysis

Technical Capacity

Organizational Skills

Communication Proficiency

Ability to retain large amounts of information

Project Management

Education And Experience Required

Highschool diploma, or equivalent experience

2+ years of customer service experience

Skills Required

Positive attitude and approach to the job responsibilities

Microsoft Applications (MS Office, Excel, PowerPoint, and Outlook)

Excellent organizational skills

Ability to multitask