Company:
Tekfortune Inc.
Location: Torrance
Closing Date: 19/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Tekfortune is a fast-growing consulting firm specialized in permanent, contract & project-based staffing services for world s leading organizations in a broad range of industries. In this quickly changing economic landscape, virtual recruiting and remote work are critical for the future of work. To support the active project demands and skills gaps, our staffing experts can help you find the best job for you.
Title :Desktop Support Technician
Location : Torrance, CA (onsite)
Responsibilities:
Provide high level of customer service
Provide phone and deskside support to end users across the site
Utilize the SNOW ticket tracking system to categorize, prioritize and escalate issues as necessary
Take ownership of issue\request through resolution or escalation
Analyze hardware and software problems, perform trouble shooting per approved procedures, identify alternative solutions and take appropriate corrective action
Perform hardware and software setup, configuration, and testing per current standards and approved procedures Help create and maintain system support documentation
Additional Responsibilities:
Maintain excellent ticket hygiene (SLA management of tickets and tasks) in ticketing tool
Ensure that work is carried out within agreed Service Levels. (SLA's)
Client on-boarding, transfers, and off-boarding efforts
Maintain high level of accuracy of AMDB
Availability during weekend and after hours as per rotational roster
Finish Projects (asset refresh etc) in a timely manner
Work on IMACDs and off hours move requests
Work with the team lead to make the team lead successful and be a great team player
Help users facing issues with Mobile Devices
Show urgency in helping C suite users and provide exceptional service
Qualifications:
A+ certification and CCNA required
2+ years of experience in Microsoft Windows and network troubleshooting, web based application support, and familiarity with the entire Microsoft end user suite of products
Strong interpersonal skills and thoughtful and effective communicator
Excellent analytical and problem-solving skills
Excellent time management and organization skills
Strong written and oral communication skills
Strong experience and understanding of Office\O365 Experienced in working with Service-Now platform preferred but not necessary
Working knowledge/experience with PC Imaging Tools.
Working knowledge/experience with diagnosis and remote control tools.
Working knowledge/experience with Audio/Visual equipment used in presentation/conference rooms.
For more information and other jobs available please contact our recruitment team at . To view all the jobs available in the USA and Asia please visit our website at .
Title :Desktop Support Technician
Location : Torrance, CA (onsite)
Responsibilities:
Provide high level of customer service
Provide phone and deskside support to end users across the site
Utilize the SNOW ticket tracking system to categorize, prioritize and escalate issues as necessary
Take ownership of issue\request through resolution or escalation
Analyze hardware and software problems, perform trouble shooting per approved procedures, identify alternative solutions and take appropriate corrective action
Perform hardware and software setup, configuration, and testing per current standards and approved procedures Help create and maintain system support documentation
Additional Responsibilities:
Maintain excellent ticket hygiene (SLA management of tickets and tasks) in ticketing tool
Ensure that work is carried out within agreed Service Levels. (SLA's)
Client on-boarding, transfers, and off-boarding efforts
Maintain high level of accuracy of AMDB
Availability during weekend and after hours as per rotational roster
Finish Projects (asset refresh etc) in a timely manner
Work on IMACDs and off hours move requests
Work with the team lead to make the team lead successful and be a great team player
Help users facing issues with Mobile Devices
Show urgency in helping C suite users and provide exceptional service
Qualifications:
A+ certification and CCNA required
2+ years of experience in Microsoft Windows and network troubleshooting, web based application support, and familiarity with the entire Microsoft end user suite of products
Strong interpersonal skills and thoughtful and effective communicator
Excellent analytical and problem-solving skills
Excellent time management and organization skills
Strong written and oral communication skills
Strong experience and understanding of Office\O365 Experienced in working with Service-Now platform preferred but not necessary
Working knowledge/experience with PC Imaging Tools.
Working knowledge/experience with diagnosis and remote control tools.
Working knowledge/experience with Audio/Visual equipment used in presentation/conference rooms.
For more information and other jobs available please contact our recruitment team at . To view all the jobs available in the USA and Asia please visit our website at .
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