IT Service Desk Intern

Company:  Festival Foods
Location: De Pere
Closing Date: 30/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Location : Name:
Green Bay Support Office

Company Overview:

ABOUT FESTIVAL FOODS:

We are a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.

At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.

Job Summary:

Job Title:             Information Technology Service Desk Intern

FLSA Status:       Hourly

Reports To:         IT Service Desk Manager

 

The Information Technology Service Desk Intern provides direct support to all levels of internal personnel and external business partners in both office and store environments. Focus of the position is to provide Level I application and technology support to the organization through extensive customer service. Information Technology Service Desk Intern is a key component of the team supporting and providing first level maintenance to Festival Foods’ desktop computing environment. This includes installing, diagnosing, repairing, maintaining, upgrading, and documenting all PC related issues to ensure optimal equipment performance. The Information Technology Service Desk Intern shall be responsible for troubleshooting problem areas and engaging in root cause problem solving in a timely, accurate, and professional manner by providing in person technical support or remote support by phone, IM, or share desktop conferencing. The ideal candidate would be self-motivated with the ability to independently prioritize and execute tasks in a fast-paced environment while maintaining a positive attitude.

Job Description:
ESSENTIAL DUTIES AND RESPONSIBILITIES

Support company technology (hardware, software, and training) for all levels, departments, and locations.  This will include onsite support during normal business hours.

Must be able to perform remote troubleshooting and provide clear instructions

Manage the user experience with technology using strong customer service skills with a focus on enhancing the user experience

Coordinate with vendor partners for support on existing and future technology solutions

Basic networking skills are required for troubleshooting issues

Software support of various applications and systems in use by the organization

Provide an exceptional customer experience

Take incoming requests to the IT Service Desk by working tickets based on priority and providing immediate support as required

Must be willing to visit GBSO or OSO as needed for process improvement training sessions

Maintain inventory of all equipment

Manage PC setup and deployment for new associates using standard hardware, images and software

Follow standard Service Desk procedures and department policies

Adhere to the department performance metrics/KPI’s (key performance indicators)

Utilize Information Technology tools and resources

Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences

Other duties as assigned

 

QUALIFICATIONS

0-1 years of IT Help Desk and/or IT Service Desk experience

Currently enrolled in an IT related Associate Degree or Bachelor Degree program

Exceptional problem-solving and analytical skills

Effective interpersonal and influencing skills

Experience in a professional business environment

Excellent verbal, written, and communication skills

Process and procedure driven with a good understanding of Service Desk methodology and metrics

Strong technical and non-technical customer service skills required

Customer oriented positive attitude

Continuous learning skills

Customer service oriented

Adaptability

Team interaction

Planning and organizing

Attention to detail

Stress tolerance 

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Sitting at a computer 50% of the time

Bending, stretching, and occasional lifting of up to 50 lbs. is required

Professional presence and proper phone etiquette is required

The Service Desk staff is staffed at two separate support offices.  Multiple communication efforts will occur such as video conferencing, email or instant messaging.  This position, depending upon home support location, may or may not have direct onsite supervision.

Address:
1724 Lawrence Drive

City:
De Pere

State:
WI

Postal Code:
54115

Apply Now
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