Company:
Festival Foods
Location: De Pere
Closing Date: 30/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Location : Name:
Green Bay Support Office
Company Overview:
ABOUT FESTIVAL FOODS:
We are a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.
At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.
Job Summary:
Job Title: Information Technology Service Desk Intern
FLSA Status: Hourly
Reports To: IT Service Desk Manager
The Information Technology Service Desk Intern provides direct support to all levels of internal personnel and external business partners in both office and store environments. Focus of the position is to provide Level I application and technology support to the organization through extensive customer service. Information Technology Service Desk Intern is a key component of the team supporting and providing first level maintenance to Festival Foods’ desktop computing environment. This includes installing, diagnosing, repairing, maintaining, upgrading, and documenting all PC related issues to ensure optimal equipment performance. The Information Technology Service Desk Intern shall be responsible for troubleshooting problem areas and engaging in root cause problem solving in a timely, accurate, and professional manner by providing in person technical support or remote support by phone, IM, or share desktop conferencing. The ideal candidate would be self-motivated with the ability to independently prioritize and execute tasks in a fast-paced environment while maintaining a positive attitude.
Job Description:
ESSENTIAL DUTIES AND RESPONSIBILITIES
Support company technology (hardware, software, and training) for all levels, departments, and locations. This will include onsite support during normal business hours.
Must be able to perform remote troubleshooting and provide clear instructions
Manage the user experience with technology using strong customer service skills with a focus on enhancing the user experience
Coordinate with vendor partners for support on existing and future technology solutions
Basic networking skills are required for troubleshooting issues
Software support of various applications and systems in use by the organization
Provide an exceptional customer experience
Take incoming requests to the IT Service Desk by working tickets based on priority and providing immediate support as required
Must be willing to visit GBSO or OSO as needed for process improvement training sessions
Maintain inventory of all equipment
Manage PC setup and deployment for new associates using standard hardware, images and software
Follow standard Service Desk procedures and department policies
Adhere to the department performance metrics/KPI’s (key performance indicators)
Utilize Information Technology tools and resources
Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences
Other duties as assigned
QUALIFICATIONS
0-1 years of IT Help Desk and/or IT Service Desk experience
Currently enrolled in an IT related Associate Degree or Bachelor Degree program
Exceptional problem-solving and analytical skills
Effective interpersonal and influencing skills
Experience in a professional business environment
Excellent verbal, written, and communication skills
Process and procedure driven with a good understanding of Service Desk methodology and metrics
Strong technical and non-technical customer service skills required
Customer oriented positive attitude
Continuous learning skills
Customer service oriented
Adaptability
Team interaction
Planning and organizing
Attention to detail
Stress tolerance
PHYSICAL DEMANDS AND WORK ENVIRONMENT
Sitting at a computer 50% of the time
Bending, stretching, and occasional lifting of up to 50 lbs. is required
Professional presence and proper phone etiquette is required
The Service Desk staff is staffed at two separate support offices. Multiple communication efforts will occur such as video conferencing, email or instant messaging. This position, depending upon home support location, may or may not have direct onsite supervision.
Address:
1724 Lawrence Drive
City:
De Pere
State:
WI
Postal Code:
54115
Green Bay Support Office
Company Overview:
ABOUT FESTIVAL FOODS:
We are a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.
At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.
Job Summary:
Job Title: Information Technology Service Desk Intern
FLSA Status: Hourly
Reports To: IT Service Desk Manager
The Information Technology Service Desk Intern provides direct support to all levels of internal personnel and external business partners in both office and store environments. Focus of the position is to provide Level I application and technology support to the organization through extensive customer service. Information Technology Service Desk Intern is a key component of the team supporting and providing first level maintenance to Festival Foods’ desktop computing environment. This includes installing, diagnosing, repairing, maintaining, upgrading, and documenting all PC related issues to ensure optimal equipment performance. The Information Technology Service Desk Intern shall be responsible for troubleshooting problem areas and engaging in root cause problem solving in a timely, accurate, and professional manner by providing in person technical support or remote support by phone, IM, or share desktop conferencing. The ideal candidate would be self-motivated with the ability to independently prioritize and execute tasks in a fast-paced environment while maintaining a positive attitude.
Job Description:
ESSENTIAL DUTIES AND RESPONSIBILITIES
Support company technology (hardware, software, and training) for all levels, departments, and locations. This will include onsite support during normal business hours.
Must be able to perform remote troubleshooting and provide clear instructions
Manage the user experience with technology using strong customer service skills with a focus on enhancing the user experience
Coordinate with vendor partners for support on existing and future technology solutions
Basic networking skills are required for troubleshooting issues
Software support of various applications and systems in use by the organization
Provide an exceptional customer experience
Take incoming requests to the IT Service Desk by working tickets based on priority and providing immediate support as required
Must be willing to visit GBSO or OSO as needed for process improvement training sessions
Maintain inventory of all equipment
Manage PC setup and deployment for new associates using standard hardware, images and software
Follow standard Service Desk procedures and department policies
Adhere to the department performance metrics/KPI’s (key performance indicators)
Utilize Information Technology tools and resources
Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences
Other duties as assigned
QUALIFICATIONS
0-1 years of IT Help Desk and/or IT Service Desk experience
Currently enrolled in an IT related Associate Degree or Bachelor Degree program
Exceptional problem-solving and analytical skills
Effective interpersonal and influencing skills
Experience in a professional business environment
Excellent verbal, written, and communication skills
Process and procedure driven with a good understanding of Service Desk methodology and metrics
Strong technical and non-technical customer service skills required
Customer oriented positive attitude
Continuous learning skills
Customer service oriented
Adaptability
Team interaction
Planning and organizing
Attention to detail
Stress tolerance
PHYSICAL DEMANDS AND WORK ENVIRONMENT
Sitting at a computer 50% of the time
Bending, stretching, and occasional lifting of up to 50 lbs. is required
Professional presence and proper phone etiquette is required
The Service Desk staff is staffed at two separate support offices. Multiple communication efforts will occur such as video conferencing, email or instant messaging. This position, depending upon home support location, may or may not have direct onsite supervision.
Address:
1724 Lawrence Drive
City:
De Pere
State:
WI
Postal Code:
54115
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