Company:
Ursus, Inc.
Location: New York County
Closing Date: 30/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
JOB TITLE: IT Support Specialist
LOCATION: New York, NY - 100% onsite
DURATION: 6 months
PAY RANGE: $35-$45/hr
TOP 3 SKILLS:
Experience working on a high-volume ticketing system (+4000 PM)
In-depth knowledge of and the ability to perform advanced troubleshooting on macOS, Windows 10, Chrome OS, VPNs, and SaaS applications (Okta, Google Workspaces, Slack, Zoom, O365)
Extensive experience troubleshooting AV/Conference room and Office Network related issues
COMPANY:
Our client, a fortune 500 data and AI company is looking to identify a IT Support Specialist to join their team.
JOB DESCRIPTION
Our client is hiring an experienced IT Support Specialist to help scale and optimise our business processes, work with users globally to improve productivity, and provide in-person service at our offices by resolving all technical issues.
You will be a key member of the IT Support team and ensure the best possible user experience is being provided in every single interaction. You will provide exceptional customer service in your interactions with all Bricksters through tickets, email, and slack pings.
You will be able to multitask and troubleshoot multiple user issues simultaneously and own ongoing small to medium-project work. The expectation for this position is that you will apply deep troubleshooting skills and analysis, setting the bar for providing capabilities facilitating exceptional customer interactions to all Bricksters through tickets, systems, AV, and other mediums of engagement.
Outcomes
You will support our core platforms - user support, ticketing, procurement, and provisioning
You will take ownership of customer issues escalations as a member of the IT support staff applying your understanding of systems within multiple applications in our tech stack
Document all processes and update current documentation for the established process
Complete and document assigned project work and provide updates to ensure accuracy
Work with other ITS team members to improve efficiency by implementing new processes, tools, strategies, and automation
Work collaboratively across IT and serve as an ambassador for the IT organisation with our internal stakeholders
Provide the very best customer service experience for all bricksters when troubleshooting their support requests by applying your technical skills, problem-solving abilities, and specialised knowledge to educate our workforce
Maintain the asset inventory system and ensure all hardware/software allocations are logged
Build, configure, ship, receive and maintain hardware assets (computers and mobile devices)
Competencies
Experience working on a high-volume ticketing system (+4000 PM)
2+ years of experience or related experience in administering and maintaining ITSM systems and related tools
Extensive experience providing high-calibre support to all levels of staff
Experience supporting customer IT needs within a global team supporting multiple regions and time zones
In-depth knowledge of and the ability to perform advanced troubleshooting on macOS, Windows 10, Chrome OS, VPNs, and SaaS applications (Okta, Google Workspaces, Slack, Zoom, O365)
Provide other services to reduce tickets and ticket closure times
Work with partners to find efficiencies and implement improvements to our internal systems
Working knowledge with securing/management of endpoints using JAMF, Airwatch, and InTune
Extensive experience troubleshooting AV/Conference room and Office Network related issues
IND123
LOCATION: New York, NY - 100% onsite
DURATION: 6 months
PAY RANGE: $35-$45/hr
TOP 3 SKILLS:
Experience working on a high-volume ticketing system (+4000 PM)
In-depth knowledge of and the ability to perform advanced troubleshooting on macOS, Windows 10, Chrome OS, VPNs, and SaaS applications (Okta, Google Workspaces, Slack, Zoom, O365)
Extensive experience troubleshooting AV/Conference room and Office Network related issues
COMPANY:
Our client, a fortune 500 data and AI company is looking to identify a IT Support Specialist to join their team.
JOB DESCRIPTION
Our client is hiring an experienced IT Support Specialist to help scale and optimise our business processes, work with users globally to improve productivity, and provide in-person service at our offices by resolving all technical issues.
You will be a key member of the IT Support team and ensure the best possible user experience is being provided in every single interaction. You will provide exceptional customer service in your interactions with all Bricksters through tickets, email, and slack pings.
You will be able to multitask and troubleshoot multiple user issues simultaneously and own ongoing small to medium-project work. The expectation for this position is that you will apply deep troubleshooting skills and analysis, setting the bar for providing capabilities facilitating exceptional customer interactions to all Bricksters through tickets, systems, AV, and other mediums of engagement.
Outcomes
You will support our core platforms - user support, ticketing, procurement, and provisioning
You will take ownership of customer issues escalations as a member of the IT support staff applying your understanding of systems within multiple applications in our tech stack
Document all processes and update current documentation for the established process
Complete and document assigned project work and provide updates to ensure accuracy
Work with other ITS team members to improve efficiency by implementing new processes, tools, strategies, and automation
Work collaboratively across IT and serve as an ambassador for the IT organisation with our internal stakeholders
Provide the very best customer service experience for all bricksters when troubleshooting their support requests by applying your technical skills, problem-solving abilities, and specialised knowledge to educate our workforce
Maintain the asset inventory system and ensure all hardware/software allocations are logged
Build, configure, ship, receive and maintain hardware assets (computers and mobile devices)
Competencies
Experience working on a high-volume ticketing system (+4000 PM)
2+ years of experience or related experience in administering and maintaining ITSM systems and related tools
Extensive experience providing high-calibre support to all levels of staff
Experience supporting customer IT needs within a global team supporting multiple regions and time zones
In-depth knowledge of and the ability to perform advanced troubleshooting on macOS, Windows 10, Chrome OS, VPNs, and SaaS applications (Okta, Google Workspaces, Slack, Zoom, O365)
Provide other services to reduce tickets and ticket closure times
Work with partners to find efficiencies and implement improvements to our internal systems
Working knowledge with securing/management of endpoints using JAMF, Airwatch, and InTune
Extensive experience troubleshooting AV/Conference room and Office Network related issues
IND123
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